Jerry Payne
Mabank,TX
Summary
Customer first attitude Food-loving individual known for remaining composed and calm under extreme pressure. Team leader supervises kitchen teams in high-stress restaurant environments. Dedicated to innovative dishes and efficient kitchen management.
Overview
26
26
years of professional experience
Work History
Chef Manager
Jerriks BBQ
Forest Grove, OR
02.2021 - Current
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Ordered food supplies every week to restock inventory, remaining aware of budgets.
- Prepared workstations with ingredients and tools to increase efficiency.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Determined schedules and staff requirements necessary to prepare and plate food.
- Checked quality of food products to meet high standards.
- Conducted weekly inventory checks to identify any discrepancies in quantities of items ordered or received.
- Monitored temperatures of prepared food and cold-storage areas.
- Coordinated communication between front-of-house personnel and back-of-house staff during peak business hours.
- Observed food safety and sanitation protocols to reduce germ spread.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Scheduled and coordinated daily kitchen staff shifts while ensuring adequate coverage at all times.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Prepared recipes, menu cycles and portion sizes within restaurant budgets.
Store Manager
Auto Firm Northwest
Gresham, OR
06.2018 - 09.2021
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Developed relationships with suppliers to negotiate better prices.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
Store Manager
K and M Auto Service
Portland, OR
04.2013 - 05.2018
- Resolved customer complaints in a timely manner.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Funeral Director Owner
O'Hana Transportation Services
Vancouver, WA
05.1998 - 01.2012
- Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
- Maintained records of all contracts, payments and services provided.
- Prepared obituaries for publication in local newspapers.
- Coordinated arrangements with cemeteries or crematories for interment or cremation of remains.
- Arranged transportation of body from place of death to funeral home.
- Managed ordering and inventorying of caskets, urns and other related merchandise.
- Conducted postmortem care such as embalming and dressing the deceased for viewing or burial.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Met with client families to discuss service options and pricing plans.
- Supervised staff on duty during viewings, funerals or memorial services.
- Ensured compliance with state regulations governing funeral homes.
- Participated in continuing education courses to maintain licensure requirements.
- Provided support to colleagues during times of high volume activity.
- Removed deceased from place of death and transported to funeral home.
- Completed and filed all necessary legal documentation quickly and accurately.
- Consulted with families of deceased to make funeral arrangements.
Education
Culinary Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO04-2023
Skills
- Kitchen Management
- Supply Ordering
- Event Planning
- Training and Mentoring
- Equipment Inspection
- Food Safety Regulations
- Menu Planning
- Dish Preparation
- Team Management
- Food Safety
- Cleaning and Sanitation
- Culinary Staff Management
- Catering Oversight
- Menu Item Pricing
- Customer Service
- Pantry Restocking
- Batch Cooking
- Meal Preparation
- Performance Improvement
- Food Production
- Menu Development
- Food Prep Planning
- Staff Scheduling
- Quality Assurance
- Inventory Management
- Safe Food Handling
- Kitchen Equipment Operation
- Contract Negotiation
- Cost Control
- Quality Control
References
References available upon request.
Timeline
Chef Manager
Jerriks BBQ
02.2021 - Current
Store Manager
Auto Firm Northwest
06.2018 - 09.2021
Store Manager
K and M Auto Service
04.2013 - 05.2018
Funeral Director Owner
O'Hana Transportation Services
05.1998 - 01.2012
Culinary Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts