Jerry Peterson
Round Lake,IL
Summary
Accomplished Fleet Manager with a proven track record at Lincolnshire District 103, enhancing operational efficiency and reducing costs through expert fleet management and preventive maintenance. Skilled in vendor collaboration and employee management, I significantly improved processes and safety measures. My approach combines strong leadership with strategic cost reduction, driving notable achievements in vehicle maintenance and team coordination.
Overview
7
7
years of professional experience
Work History
Fleet Manager
Lincolnshire District 103
08.2023 - Current
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Executed design concept and build requirements for several vehicles to align with job requirements.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
Customer Advocate
Carvana
03.2020 - 06.2022
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Listened to customers in actively to assess issues and provide accurate information.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
Store Manager
Mega Play
02.2018 - 06.2018
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
GED -
GED Testing
San Diego, CA04.2021
Skills
- Preventive Maintenance
- Cost Reduction
- Vendor Collaboration
- Vehicle inspections
- Fleet Management
- Employee Management
- Vehicle Maintenance
- Driver management
Timeline
Fleet Manager
Lincolnshire District 103
08.2023 - Current
Customer Advocate
Carvana
03.2020 - 06.2022
Store Manager
Mega Play
02.2018 - 06.2018
GED -
GED Testing
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