Jerry Ramirez

· Trained new team members by relaying information on company procedures and safety requirements.

· Coached team members in techniques necessary to complete job tasks.

· Worked different departments to provide optimal coverage and meet production goals.

Evaluated employee skills and knowledge regularly, training, and mentoring

· Install, troubleshoot, and maintain hardware and software on all systems.

· Log, document, and organize all repairs, upgrades, and service requests related to the IT department.

· Established, repaired and optimized networks by installing wiring, cabling and various network devices such as routers, switches, printers etc.

Training new staff on software applications as well as proper compliance.

· Performed troubleshooting to correct computer hardware and software malfunctions.

· Responding to telephone calls, emails and personnel requests for technical support.

Recommended new and replacement hardware and software purchases