Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Jerry Ruppert

Dana Point,CA

Summary

I was discharged from the Navy at 8:00AM, stationed on the USS Juneau at 32nd street in San Diego. I started working for Copy line (then a Savin, Canon and Minolta dealer) at 9:00AM that same morning.

Since then I have held just about every position in the office equipment industry. Technician, Service area Supervisor, Service Branch Manager, VP of Service (heavily involved with sales) Regional Service VP for Erskine House/Alco and at the same time Branch Sales Manager in San Diego, Executive VP/partner, Executive VP of Sales and since 2006 the owner of Ameritech. Our first year we did just under 5 million in revenue after getting set up in a small office on Sky Park Circle. At one point we had 15 sales reps and just a many technicians, admin department, etc. We expanded to a bigger building and warehouse.

Then 2007/2008 hit and changed the total momentum of the business. Seemingly overnight we lost many accounts as leasing companies all but stopped approvals.

We lost large mortgage companies such as Nationpoint who was good for 35k per month in service revenue and 50k+ per month in equipment revenue. Mexicana Airlines was our account and eventually went under and many more. So I was able to recover to a "new" situation and have been doing well with a few major accounts and reduced headcount. Then Covid hit. It's been fun!

For the past several years it has been increasingly difficult to compete against larger companies as I no longer have the resources to walk into a major account and compete.

So what I am looking to do is to get a full time position focused on sales whether in house or remote.

The Insurance industry feels like it would be a good match for my skills and contacts.

Overview

39
39
years of professional experience

Work History

President/CEO

Ameritech Business Systems
08.2006 - Current
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Responsible for my personal sales working accounts that I cultivated and sharing with sales representatives

Vice President of Sales

Contact Office Solutions
06.2003 - 06.2006
  • Increased sales revenue by developing and implementing innovative sales strategies.
  • Developed and grew Major Accounts
  • Continued/Maintained relationships with Ricoh management
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Secured key accounts with targeted presentations, strengthening brand reputation amongst industry leaders.
  • Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.

Vice President/Partner

DocuSource Inc.
06.1998 - 06.2003
  • Sourced and opened up the Irvine location as expansion was the plan for DocuSource in Orange County.
  • Recruited and managed the Service Department.
  • Performed personal sales focusing on Major Accounts bringing in significant revenue.
  • Assisted with the development and support of the sales department.
  • Participated as a partner/owner in business development strategies, cash flow, revenue and budget targets.
  • Continued relationship with Ricoh support representatives.

Vice President of Service

IKON Office Solutions
06.1985 - 06.1998
  • Collateral duties included regional responsibility for Erskine House Service Departments and IKON service departments.
  • I was very much involved with the transition of the Southern California dealerships to IKON.
  • Established a culture of continuous improvement, fostering an environment focused on achieving excellence in service delivery.
  • Collaborated with sales and marketing departments to align service strategies with business objectives, driving seamless integration across functions.
  • Reduced operational expenses through optimization of resource allocation and process enhancements.
  • Increased market share by identifying untapped opportunities and developing targeted strategies for service offerings.
  • Enhanced customer satisfaction by implementing service improvements and streamlining processes.
  • Fostered a positive work environment that encouraged open communication, collaboration, and employee engagement in achieving shared goals.
  • Maximized departmental efficiency by developing and executing strategic plans for service growth.
  • Mentored junior staff members, cultivating a team of high-performing professionals contributing positively to organizational success.
  • Oversaw contract negotiations with vendors, ensuring favorable terms for cost control and quality assurance purposes.
  • Maintained a keen understanding of industry trends and competitor activities to inform strategic decision-making processes accordingly.
  • Spearheaded initiatives aimed at reducing response times, improving overall efficiency in addressing client concerns swiftly.
  • Built strong relationships with key clients, leading to long-term partnerships and revenue growth.
  • Implemented innovative training programs for improved employee performance and increased productivity.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.

Education

Bachelor of Science - Accounting

National University
San Diego
04.1983

Skills

  • Leadership Team Building
  • Organizational Leadership
  • Strategic Planning
  • Operational Excellence
  • Employee Relations
  • Operations Management
  • Staff Training
  • Sales and Marketing
  • Budget Management
  • Negotiation
  • Company Representation
  • Business Planning
  • Contract Negotiation
  • Business Development
  • Vendor Sourcing and Negotiations
  • Operations Oversight
  • Process Improvement
  • Strategic Visioning
  • Financial Management
  • Revenue Generation
  • Contract Management
  • Event Planning
  • Revenue Growth
  • Industry Expertise
  • Executive Leadership
  • Client Relationship Building

Timeline

President/CEO

Ameritech Business Systems
08.2006 - Current

Vice President of Sales

Contact Office Solutions
06.2003 - 06.2006

Vice President/Partner

DocuSource Inc.
06.1998 - 06.2003

Vice President of Service

IKON Office Solutions
06.1985 - 06.1998

Bachelor of Science - Accounting

National University
Jerry Ruppert