Jerry Rutland
Spring Hill,TN
Summary
Highly-motivated employee with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal and excellent customer service skills. Adept at working effectively unsupervised and quickly mastering new skills in a timely manner.
Overview
31
31
years of professional experience
Work History
Transportation Driver
Pioneer Coach Company and Nitetrain Coach Co.
Madison, TN
06.2006 - Current
- Provided excellent customer service by responding promptly to inquiries or complaints from clients.
- Utilized GPS navigation systems to plan optimal routes for each trip.
- Organized paperwork related to deliveries including invoices, manifests, and other documents.
- Documented daily mileage, gas and other data.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Transported riders to designated stops according to pre-determined schedules.
- Picked up clients from specific locations to transport and drop off at destinations.
- Achieved consistently high customer scores due to exceptional service.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
Records Management Coordinator
BellSouth Advertising & Publishing
Hoover, AL
03.1999 - 03.2006
- Maintained and updated electronic databases of company records.
- Created procedures for the secure destruction of confidential documents.
- Ensured compliance with federal, state, and local laws regarding the storage of sensitive information.
- Resolved discrepancies between physical files and online archives in a timely manner.
- Prepared detailed inventories of archived material upon request.
- Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
- Verified accuracy and integrity of supplied data against established standards.
Registration Coordinator
Baptist Medical Center Princeton
Birmingham, AL
02.1993 - 03.1999
- Coordinated registration processes for incoming patients in the Oncology Unit and the Emergency Room, ensuring accuracy and completion of all required documents.
- Provided customer service to patients, faculty and staff regarding registration issues and concerns.
- Maintained up-to-date knowledge of hospital policies regarding registration procedures.
- Organized data entry tasks related to patient registration information into databases and charts; name tags; legal documents.
- Monitored daily operations of the registration office, providing assistance as needed.
- Ensured all information is obtained from patients and/or their families regarding demographics and medical insurance to ensure coverage amounts; copays and patient account balances.
- Worked closely with head nursing manager for hospital bed control assignments; admissions and discharge of patients.
Education
High School Diploma -
Hueytown High School
Hueytown, AL09-1979
Skills
- Customer Service
- Time Management
- Medical Insurance Billing
- Hospital Registration Associate in the Emergency Room and the Oncology Unit
- Management; Retail
- Vehicle Inspection
- Trip planning
- Punctuality
- Safe Driving Practices
- GPS Navigation
- Route Planning
- Appointment Scheduling
- Schedule Management
- Clean Driving Record
- Business Management
- Team Player
- Prompt
Timeline
Transportation Driver
Pioneer Coach Company and Nitetrain Coach Co.
06.2006 - Current
Records Management Coordinator
BellSouth Advertising & Publishing
03.1999 - 03.2006
Registration Coordinator
Baptist Medical Center Princeton
02.1993 - 03.1999
High School Diploma -
Hueytown High School
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