Jerry Schafer

Dynamic and results-driven Customer Experience Manager with over 8 years of experience in delivering outstanding customer service and optimizing customer satisfaction across various channels. Skilled in collaborating with cross-functional teams, analyzing client data, and implementing strategies to enhance customer journeys. Proven expertise in managing CRM systems, resolving complex customer issues, and driving improvements in key performance metrics such as KPIs and customer retention. Adept at creating a customer-centric culture and collaborating with stakeholders to exceed business goals. Excellent communication, problem-solving, and leadership abilities with a passion for building long-term customer relationships.

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

• NAC License, Washington, NC60675501
• CNA License, Montana, 411936
• CNA License, Colorado, NA.00770175