Summary
Overview
Work History
Education
Skills
Additional Information
Work Preference
Quote
Timeline
Generic

Jerry Schafer

Customer Success Manager
Walla Walla,WA

Summary

Dynamic and results-driven Customer Experience Manager with over 8 years of experience in delivering outstanding customer service and optimizing customer satisfaction across various channels. Skilled in collaborating with cross-functional teams, analyzing client data, and implementing strategies to enhance customer journeys. Proven expertise in managing CRM systems, resolving complex customer issues, and driving improvements in key performance metrics such as KPIs and customer retention. Adept at creating a customer-centric culture and collaborating with stakeholders to exceed business goals. Excellent communication, problem-solving, and leadership abilities with a passion for building long-term customer relationships.

Overview

9
9
years of professional experience

Work History

Behavioral Care Manager

Care Management, Nox Health
04.2021 - Current
  • Insurance verifications and billing
  • Project data collection and organization
  • Monitor and analyze patient data for correlations and patterns
  • Communicate statistics of treatment and determine resolution to barriers
  • Assist patients with regulatory documentation to maintain commercial licenses
  • Troubleshoot and resolve treatment issues
  • Maintain patient supply schedule
  • Create medical cases for resolution
  • Initiate and follow new patients through acclimation process
  • Collaborate with teams to improve policies and procedures

Investigator

Mesa County Public Health
01.2021 - 03.2021

Reviewer

Remedy Intelligent Staffing
10.2020 - 04.2021

Clinical Intake Coordinator

SummitWest Care, Healthcare
Grand Junction, CO
01.2019 - 12.2020

Maxim Healthcare Services, Travel C.N.A
Walla Walla, WA
02.2023 - Current
  • Complete ADLs for residents
  • Collect vital signs and specimens
  • Chart to resident EMR
  • Communicate change in conditions with nurses and doctors
  • Collect specimens
  • Assist with new admits
  • Assist with therapy clinicians

Insight Global, COVID Response Team C.N.A
Denver, CO
01.2020 - 12.2020
  • Travel C.N.A

Travel

Critical Nurse Staffing
01.2016 - 06.2020

N.A
07.2018 - 11.2018

Josephine Caring Community, N.A
Stanwood, WA
01.2018 - 12.2018

Education

A.A.S - Data Analytics

COURSERA
Current

BSN - undefined

PRE-REQUISITES COLORADO MESA UNIVERSITY
2015

Skills

  • Customer service ICD-10 ICD-9
  • CRM software HIPAA Compliance
  • EMR Systems Social work
  • Business development Training & development
  • Microsoft Excel Database Management
  • Care plans Statistics
  • Microsoft Office Time management
  • Patient assessment Data analytics
  • Data entry Medical billing
  • QAPI Insurance authorization
  • Recruiting Emergency Preparedness Plan
  • HR sourcing Records management
  • Conflict Resolution Documentation review
  • Medical terminology

Additional Information

  • Current State Licenses , Washington State NAC License NC60675501 Montana State CNA License 411936 Colorado State CNA License NA.00770175 Driver's License January 2020 to August 2025

Work Preference

Work Type

Full TimeContract WorkPart TimeGig Work

Work Location

RemoteHybrid

Important To Me

Career advancementPersonal development programsFlexible work hoursHealthcare benefitsWork from home option

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Maxim Healthcare Services, Travel C.N.A
02.2023 - Current

Behavioral Care Manager

Care Management, Nox Health
04.2021 - Current

Investigator

Mesa County Public Health
01.2021 - 03.2021

Reviewer

Remedy Intelligent Staffing
10.2020 - 04.2021

Insight Global, COVID Response Team C.N.A
01.2020 - 12.2020

Clinical Intake Coordinator

SummitWest Care, Healthcare
01.2019 - 12.2020

N.A
07.2018 - 11.2018

Josephine Caring Community, N.A
01.2018 - 12.2018

Travel

Critical Nurse Staffing
01.2016 - 06.2020

A.A.S - Data Analytics

COURSERA

BSN - undefined

PRE-REQUISITES COLORADO MESA UNIVERSITY

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Jerry SchaferCustomer Success Manager