JERRY SELENOU
Summary
Experienced professional with over three years in education, customer service, and technology. Proven track record in problem-solving, training, and documentation accuracy. Known for adaptability and creativity, driving organizational goals with a results-oriented approach. Skilled in learning new tools, troubleshooting technical issues, and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Assistant Flag Football Coach
Suitland High School
District Heights
09.2025 - Current
- Coached high school girls in flag football fundamentals, emphasizing offensive and defensive strategies.
- Planned and led structured practices to foster athletic development, teamwork, and sportsmanship among players.
- Evaluated player performance and provided tailored feedback to enhance individual skills and on-field decision-making.
- Collaborated with administrators, athletic staff, and parents to advance student-athlete success and achieve program objectives.
- Served as a role model, reinforcing academic accountability, character development, and time management.
Educator (Physical Education)
Suitland High School
District Heights
09.2021 - Current
- Developed and implemented engaging lesson plans to enhance student learning experiences.
- Collaborated with colleagues to refine curriculum, enhancing instructional strategies and fostering a cohesive teaching approach.
- Integrated technology into classroom activities, enhancing student engagement and facilitating personalized learning experiences.
- Developed and delivered training sessions for staff on effective use of digital tools, promoting skill development and instructional effectiveness.
- Managed and troubleshot Google Classroom, Microsoft Teams, and online grading systems.
- Provided Level 1 tech support for students and staff using digital learning tools and online platforms.
- Maintained organized records and resolved technology-related classroom issues promptly.
Physical Therapy Aide
Anne Arundel Medical Group
Upper Marlboro
12.2020 - 08.2022
- Facilitated patient care by preparing treatment spaces and assisting physical therapists during sessions.
- Maintained cleanliness and organization of therapy equipment and treatment areas.
- Streamlined front desk operations, improving scheduling efficiency and ensuring accurate digital record keeping with EMR systems.
- Enhanced clinician workflows by implementing technology-based tools that improved patient documentation processes.
- Resolved technical and operational issues, contributing to smoother clinic workflow.
Operations Associate
Gopuff
College Park
06.2018 - 02.2021
- Managed inventory software and performed order audits to ensure accuracy.
- Streamlined order fulfillment processes to enhance delivery efficiency.
- Optimized inventory management systems through collaboration with cross-functional teams, improving overall efficiency.
- Analyzed workflow patterns to identify areas for process improvement and cost reduction.
- Led initiatives to reduce waste and improve sustainability within warehouse operations.
- Resolved customer service inquiries via phone and email, enhancing customer satisfaction.
- Escalated documented system issues to appropriate teams, facilitating timely resolutions.
Education
Bachelor of Science - Physical Education
Morgan State University
Baltimore, MDSkills
- Customer Service
- Relationship building
- Leadership
- Conflict resolution
- Organization
- Time Management
- Critical thinking
- Critical Thinking
- Technology integration
- Data entry accuracy
- Proficient in Microsoft 365 and Google Workspace
- Operating systems proficiency: Windows and macOS
- Experience with AWS management tools: IAM, CloudFormation, Route 53
Timeline
Assistant Flag Football Coach
Suitland High School
09.2025 - Current
Educator (Physical Education)
Suitland High School
09.2021 - Current
Physical Therapy Aide
Anne Arundel Medical Group
12.2020 - 08.2022
Operations Associate
Gopuff
06.2018 - 02.2021
Bachelor of Science - Physical Education
Morgan State University