Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jerry Shepherd

Houston,TX

Summary

Some people lease apartments. I help people feel at home. With three years of leasing experience in both lease-up and stabilized communities, I know how to balance numbers with nuance. I bring a calm, welcoming energy to high-traffic environments-making sure prospects feel seen, residents feel valued, and teams feel supported. Before property management, I worked in a space where elevated service and personal connection mattered deeply. That experience taught me how to listen well, respond with care, and follow through with integrity-skills that now shape every tour, email, renewal, and conversation. I'm detail-oriented, people-focused, and driven by the belief that great communities are built one interaction at a time.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Leasing Consultant (Lease-Up Property)

Davis Development
10.2023 - Current
  • - Helped launch a brand-new luxury community, embracing the pace and pressure of lease-up.
  • - Maintained a 30%+ closing ratio through personalized, Fair Housing-compliant tours.
  • - Increased inquiries by 15% with targeted digital outreach and local advertising.
  • - Orchestrated monthly events that nurtured renewal rates and a true sense of community.
  • - Maximized efficiency using Knock CRM to track follow-ups, leases, and resident interactions.

Leasing Consultant

Olympus Properties
04.2021 - 10.2023
  • - Delivered top-tier resident care, achieving a 95% customer satisfaction score.
  • - Increased conversion rates by 15% with well-managed prospect pipelines in Knock CRM.
  • - Led curb appeal enhancements and tour prep to drive leasing results.
  • - Handled renewals, move-ins, and digital marketing with smooth consistency.

Sales Associate & Customer Experience Specialist

Nordstrom
01.2020 - 03.2021
  • Delivered white-glove service to a high-end clientele, emphasizing follow-through and trust.
  • Built lasting customer loyalty through personalized support and calm problem-solving.
  • Built relationships with customers to encourage repeat business.

Leasing Agent

Trinity Properties
06.2018 - 01.2019
  • - Conducted engaging tours tailored to prospect lifestyles and leasing goals.
  • Boosted social engagement with local-targeted content and community presence.
  • Participated in property inspections to prepare for move-ins and move-outs.

Education

Associate of Arts - Business Management

Lone Star College
Houston, TX
05-2027

Skills

  • - Yardi, OneSite, Knock CRM
  • - Resident Engagement & Retention
  • Digital outreach and engagement
  • Customer relationship management
  • Tour route optimization
  • Fair housing regulation adherence
  • - Adaptability Multitasking Calm Under Pressure
  • Analytical problem-solving
  • Effective verbal communication

Certification

Google Digital Marketing Certificate - Completed 2023-05

Timeline

Leasing Consultant (Lease-Up Property)

Davis Development
10.2023 - Current

Leasing Consultant

Olympus Properties
04.2021 - 10.2023

Sales Associate & Customer Experience Specialist

Nordstrom
01.2020 - 03.2021

Leasing Agent

Trinity Properties
06.2018 - 01.2019

Associate of Arts - Business Management

Lone Star College
Jerry Shepherd