Summary
Overview
Work History
Education
Skills
Bluegrass Musician
Timeline
Generic

Jerry Shrock

Poland,OH

Summary

Sales-driven Branch Manager with over 5 years of experience leading successful HVAC sales operations and high-performing teams. Proven ability to grow territory revenue, strengthen customer relationships, and drive profitability through strategic sales initiatives and hands-on team leadership. Skilled in managing cross-functional teams, coaching sales staff, and fostering a performance-oriented culture that consistently exceeds goals. Deep expertise in HVAC distribution and product knowledge, including Daikin, Goodman, and Amana product lines, with a strong command of P&L oversight, inventory control, and customer engagement. Adept at balancing sales growth with operational excellence to deliver top-tier branch performance in competitive markets.


Overview

10
10
years of professional experience

Work History

Branch Manager

Daikin Comfort Technologies
03.2024 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Inside Sales Specialist

Daikin Comfort Technologies
11.2019 - 03.2024
  • Increased sales revenue by efficiently managing a high volume of inbound leads and promptly responding to customer inquiries.
  • Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
  • Streamlined the sales process by implementing CRM software to track lead progress, organize customer information, and monitor sales performance.
  • Collaborated with marketing team to develop targeted campaigns for specific products and services, resulting in increased lead generation.
  • Managed inventory levels for optimal cost savings and minimal stockouts.
  • Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.

Comfort Advisor

Goods Electric, Heating & Air
02.2017 - 08.2019
  • Increased customer satisfaction by providing personalized comfort solutions based on individual needs and preferences.
  • Improved sales performance by conducting thorough home energy assessments and recommending appropriate products.
  • Established trust with clients through clear communication, addressing concerns, and providing expert advice.
  • Enhanced team productivity by sharing product knowledge and best practices with fellow Comfort Advisors.

Steelworker

Weaver Steel Construction
12.2015 - 01.2017
  • Increased production efficiency by streamlining steel fabrication processes and implementing best practices.
  • Reduced workplace accidents through strict adherence to safety protocols and conducting regular safety training sessions.
  • Improved material handling procedures for cost savings and minimized waste during the steel fabrication process.
  • Collaborated with team members to complete complex projects on time and within budget constraints, ensuring client satisfaction.

Education

No Degree -

Homeschooled

Skills

  • Customer Relationship Management
  • Customer Relationship Building
  • Objection Handling
  • Upselling and Cross Selling
  • Product knowledge
  • Team collaboration
  • Multitasking
  • Problem solving
  • Excellent communication
  • Mechanical Aptitude
  • Inventory & Logistics Awareness
  • Active listening
  • Customer Service
  • Inventory Control
  • Cycle Counting
  • Excellent work ethic
  • Coaching and mentoring
  • Team supervision
  • Employee development
  • Staff management
  • Operations management
  • Decision-making
  • Sales management
  • Staff recruitment
  • Interviewing and hiring
  • Account review
  • Business development expertise
  • Goals and performance
  • Sales planning
  • Sales expertise
  • Conflict resolution
  • Client acquisition
  • Documentation
  • Performance reviews

Bluegrass Musician

Guitar Flatpicker and Scruggs style Banjo player for Born On the Porch Bluegrass CO.

Timeline

Branch Manager

Daikin Comfort Technologies
03.2024 - Current

Inside Sales Specialist

Daikin Comfort Technologies
11.2019 - 03.2024

Comfort Advisor

Goods Electric, Heating & Air
02.2017 - 08.2019

Steelworker

Weaver Steel Construction
12.2015 - 01.2017

No Degree -

Homeschooled
Jerry Shrock