Jerry Spillner

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Starbucks Community Champion 2022

• Oversaw daily restaurant operations smoothly, addressing any issues promptly concerning staffing or equipment needs.
• Maintained open communication channels among various departments to ensure seamless coordination during high-stress situations such as large-scale events or peak business hours.
• Enhanced customer satisfaction by implementing innovative F&B concepts and efficient service standards.
• Coordinated cross-functional teams for menu development, incorporating feedback from marketing, culinary, and financial perspectives into final decisions.
• Ensured compliance with health department regulations through strict adherence to safety protocols and sanitation guidelines.
• Collaborated with executive chefs to design seasonal menus that catered to diverse clientele preferences.
• Streamlined operations by implementing effective inventory control systems and vendor management practices.
• Established strong relationships with local suppliers, ensuring the consistent availability of high-quality products at competitive prices.
• Optimized table turnover rates through effective reservation management and seating strategies.
• Managed food and beverage budgets, optimizing costs while maintaining exceptional quality standards.