Jerry Sprout
Springfield,OH
Summary
IT professional with extensive experience in software development and system architecture. Proven track record in data analysis and cross-functional collaboration. Dedicated to delivering innovative solutions that drive organizational growth.
Overview
38
38
years of professional experience
3
3
years of post-secondary education
Work History
IT Solutions Principle
American Signature
Columbus, OH
08.2018 - Current
- Utilized advanced technical skills to troubleshoot complex problems and implement creative solutions.
- Promoted customer satisfaction by resolving issues with knowledgeable and friendly service.
- Conducted comprehensive research and data analysis for strategic planning and informed decision-making.
- Collaborated closely with cross-functional teams to achieve project objectives and meet deadlines.
- Identified customer needs promptly, enhancing overall satisfaction through effective support.
- Contributed innovative ideas to enhance team performance and outcomes.
- Supported colleagues to foster a collaborative work environment.
- Engaged customers using effective interpersonal skills to build trust and loyalty.
IT Director
American Signature
Columbus, OH
08.2009 - 08.2018
- Led IT strategy to align technology initiatives with business goals.
- Collaborated with cross-functional teams to optimize system performance.
- Mentored IT staff, promoting skill enhancement and teamwork.
- Analyzed emerging technologies for integration into business processes.
- Negotiated vendor service agreements for hardware, software, and services.
- Managed IT team in design, development, and implementation of projects.
- Installed hardware and software components per established standards.
- Conducted research on emerging technologies to inform system upgrades.
Programmer Analyst
American Signature
Columbus, OH
05.1988 - 08.2009
- Developed and implemented software solutions to enhance operational efficiency and user experience.
- Analyzed system requirements and converted them into technical specifications.
- Collaborated with cross-functional teams to implement software enhancements effectively.
- Provided organization-wide technical support for software applications.
- Created detailed system design specifications and wrote application program code.
- Integrated third-party APIs to improve software functionality and user experience.
- Resolved user-reported issues promptly while adhering to SLAs.
- Tested, debugged, and corrected programming errors to ensure accuracy.
Education
MBA - Finance
Franklin University
Columbus, Ohio, OH 01.2003 - 08.2004
Bachelor of Science - Accounting
Franklin University
Columbus, Ohio, OH 08.1981 - 05.1983
Skills
- Database management
- Software development
- Project management
- Team leadership
- System architecture
- Problem solving
- Data analysis
- Research
- Attention to detail
Timeline
IT Solutions Principle
American Signature
08.2018 - Current
IT Director
American Signature
08.2009 - 08.2018
MBA - Finance
Franklin University
01.2003 - 08.2004
Programmer Analyst
American Signature
05.1988 - 08.2009
Bachelor of Science - Accounting
Franklin University
08.1981 - 05.1983