Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerry Thompson

Belvidere,IL

Summary

Motivated Field Supervisor proficiently manages personnel in variety of project scenarios. Facilitates successful operational procedures with insight into specific task requirements. Tactful communicator provides advantageous guidance toward ideal results.

Overview

13
13
years of professional experience

Work History

HVAC Field Supervisor

Oncourse Home Solutions
08.2019 - Current
  • Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
  • Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
  • Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
  • Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
  • Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
  • Streamlined inventory management by regularly updating tracking systems, ordering supplies as needed, and reducing waste.
  • Contributed to business growth by identifying new opportunities for expansion in the local market.
  • Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.
  • Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.

Service Manager

Allen Heating And Cooling
08.2015 - 08.2019
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Monitored inventory levels and placed orders to replenish stock.
  • Met with customers to discuss service needs and offer available solutions.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

HVAC Service Technician

Nicor Home Solutions
10.2010 - 08.2015
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Enhanced system performance for clients through regular maintenance and preventive measures.
  • Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
  • Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
  • Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
  • Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.

Education

High School Diploma -

Brockwood High School
Snellville, GA

CONTINUING EDUCATON HVAC - HVAC

Harper College

Certification - HVAC Installation And Repair

NATES HEATING CERTIFICATION

Skills

  • HVAC Installation
  • HVAC Inspection
  • HVAC maintenance
  • HVAC licensed
  • HVAC Troubleshooting
  • HVAC Repair

Timeline

HVAC Field Supervisor

Oncourse Home Solutions
08.2019 - Current

Service Manager

Allen Heating And Cooling
08.2015 - 08.2019

HVAC Service Technician

Nicor Home Solutions
10.2010 - 08.2015

High School Diploma -

Brockwood High School

CONTINUING EDUCATON HVAC - HVAC

Harper College

Certification - HVAC Installation And Repair

NATES HEATING CERTIFICATION

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