Jerry Tingle
Ashville
Summary
With a proven track record at Thompson Tractor Company, I excelled in developing and delivering technical training, enhancing workplace efficiency by fostering a culture of continuous improvement and safety. Leveraging strong presentation skills and subject matter expertise, I significantly minimized errors and downtime. My approach combines innovative learning strategies with effective teamwork and problem-solving abilities, ensuring high levels of employee skill development and customer satisfaction.
Knowledgeable [Desired Position] with solid background in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.
Overview
30
30
years of professional experience
Work History
Technical Training Instructor
Thompson Tractor Company
07.2022 - Current
- Developed comprehensive technical training programs, resulting in improved employee skill sets and workplace efficiency.
- Evaluated trainee performance through assessments, providing constructive feedback for continuous improvement.
- Minimized workplace errors and equipment downtime by providing thorough instruction on safe equipment usage and maintenance procedures.
- Tracked employee progress throughout training programs, identifying areas for additional support or resources as needed.
- Facilitated interactive workshops to reinforce key concepts and promote collaboration among participants.
- Managed the scheduling and logistics of multiple training courses, ensuring smooth delivery of each session.
Lift Truck Field Service Technician
Thompson Tractor Company
08.2015 - 07.2022
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Machinist
Norfolk Southern
07.2010 - 07.2015
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Documented findings and actions taken.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
- Ensured safety compliance by maintaining up-to-date knowledge of federal regulations related to diesel mechanics.
Diesel Engine Mechanic
Key Machinery
09.2006 - 06.2010
- Rebuilt damaged engines from the ground up, restoring them to peak operating condition with precision machining techniques.
- Minimized warranty claims by consistently delivering top-notch repair services that met manufacturer specifications for quality standards.
- Supported sales staff with technical expertise on various diesel engine models, helping customers make informed decisions about their purchases.
- Increased customer satisfaction by delivering high-quality repair work within specified deadlines.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Documented findings and actions taken.
Lift Truck Field Service Technician
Thompson Tractor Company
06.1995 - 09.2006
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Education
High School Diploma -
Pinson Valley High School
Pinson, AL05-1989
Skills
- Training delivery
- Subject matter expertise
- Assessment creation
- Coaching and mentoring
- Creativity and innovation
- Learning strategies
- Schematics
- Class development
- Strong presentation skills
- Service orientation
- Teamwork
- Problem-solving
- Time management
- Attention to detail
Timeline
Technical Training Instructor
Thompson Tractor Company
07.2022 - Current
Lift Truck Field Service Technician
Thompson Tractor Company
08.2015 - 07.2022
Machinist
Norfolk Southern
07.2010 - 07.2015
Diesel Engine Mechanic
Key Machinery
09.2006 - 06.2010
Lift Truck Field Service Technician
Thompson Tractor Company
06.1995 - 09.2006
High School Diploma -
Pinson Valley High School
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