Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Jerry Val

Jerry Val

East Providence,RI

Summary

Service management professional known for high standards and results orientation. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Consistently demonstrate expertise in team leadership and customer relationship management. Highly motivated and driven by the challenge of conquering difficult goals and consistently improving skills and systems. Passionate about tackling the work that needs to be done and delivering outstanding results. With a natural hunger for problem-solving and excellence, I am an ideal candidate for the Job.

Overview

3
3
years of professional experience

Work History

Service Manager

Chipotle Grill
01.2022 - 11.2024
  • Resolved customer complaints in professional and timely manner.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Monitored service staff performance and provided feedback for improvement.

Help Desk Support Intern

Community College of Rhode Island
06.2024 - 09.2024


  • Walked user through series of steps to determine problem and implement likely solution.
  • Supervised daily configuration activities and business systems operations.
  • Logged activities in tracking system to maintain accurate, timely records.
  • Installed new desktop systems and migrated data to new machines.


Assistant Teacher

Providence Public Library
05.2022 - 06.2023
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Provided one-on-one and group-based learning support focused on student progress.

Education

Associate of Science - Computer Science

Community College of Rhode Island
Warwick, RI
06-2025

HighSchool -

East Providence High School
East Providence, Rhode Island
11.2024

Skills

  • JavaScript
  • HTML5
  • Python
  • Computer skills
  • Customer service
  • Operating systems
  • IT support
  • Computer hardware
  • Desktop support
  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Time management
  • Conflict resolution
  • Goal oriented
  • Workflow management
  • Trustworthy and honest
  • Crew leadership
  • Employee supervision
  • Documentation and reporting
  • Outgoing and energetic
  • Goal setting
  • Technical troubleshooting
  • Continuous improvement
  • Technical support
  • Flexible schedule

Languages

English
Full Professional
Creole
Native or Bilingual

Interests

  • Coding and Programming
  • App Development
  • Augmented Reality (AR) Development
  • Artificial Intelligence (AI) and Machine Learning

Timeline

Help Desk Support Intern

Community College of Rhode Island
06.2024 - 09.2024

Assistant Teacher

Providence Public Library
05.2022 - 06.2023

Service Manager

Chipotle Grill
01.2022 - 11.2024

HighSchool -

East Providence High School

Associate of Science - Computer Science

Community College of Rhode Island
Jerry Val