Jerry Vasquez
Webster,TX
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Store Manager
SUBWAY®Restaurants
Houston, TX
12.2020 - Current
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Ordered supplies and equipment as needed to maintain efficient operations.
- Delivered exceptional service to meet customers' prepared foods needs.
- Ensured all prepared foods met company's quality standards and guidelines.
- Trained new team members on kitchen procedures, safety protocols, and customer service standards.
- Checked deliveries by comparing invoices to merchandise.
- Managed pricing policies for prepared food items, adjusting prices as necessary based on market trends.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Monitored temperatures of prepared food and cold-storage areas.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Replenished and organized department supplies throughout each shift.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Monitored employee performance, providing feedback and coaching as needed to improve efficiency.
- Prepared workstations with ingredients and tools to increase efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw food preparation, production and presentation according to quality standards.
- Recruited and trained new employees to meet job requirements.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Directed recruitment, hiring, and training of new staff members.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Sales Associate
Sam's Club
La Marque, Texas
01.2018 - 12.2020
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Upsold additional items based on customer interests and needs.
- Stocked shelves with products according to company guidelines.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Inspected dining and serving areas for cleanliness and proper setup.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Responded quickly to customer inquiries about product availability or ordering information.
- Monitored temperature levels throughout the day to ensure safe storage conditions for all food products.
- Ensured proper labeling of all food items including expiration dates.
- Inspected food products for quality and freshness, ensuring compliance with company standards.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Received deliveries from vendors and ensured that the order quantities were accurate.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized store by returning merchandise to proper areas and restocked displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Provided accurate information about products, prices and services.
- Received and displayed product shipments on store retail shelves upon delivery.
Usher
Cinemark
Webster, TX
08.2015 - 12.2018
- Ensured that emergency exits were not blocked or obstructed.
- Greeted guests and directed them to their seats.
- Informed security of any suspicious activity or persons on premises.
- Assisted patrons with handicaps to appropriate seating.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Checked coats and bags for prohibited items before allowing entry into the venue.
- Provided information regarding events, facilities, and services.
- Verified tickets for entry into the venue.
- Maintained positive working relationship with fellow staff and management.
- Collected tickets at entrances and exits when required.
- Greeted and assisted customers to foster positive experiences.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Conducted pre-event inspections of the facility to identify potential hazards or deficiencies.
- Monitored guest behavior to ensure compliance with safety regulations.
- Assisted with seating patrons in a courteous and efficient manner.
- Answered questions from guests about events, venues, times.
- Performed light cleaning tasks such as sweeping floors and wiping down seating areas between events.
Education
Dickinson High School
Dickinson, TX06-2015
Skills
- Store operations oversight
- Personnel development
- Hourly shift management
- Promotional planning
- Cash management
- Team building and leadership
- Operations oversight
- Store displays
- Promotions management
- Store operations
- Inventory control
- Product restocking
- Hospitality and accommodation
- Cash handling and management
- Customer service
- Inventory restocking
- Empathy and patience
- Team collaboration
Timeline
Store Manager
SUBWAY®Restaurants
12.2020 - Current
Sales Associate
Sam's Club
01.2018 - 12.2020
Usher
Cinemark
08.2015 - 12.2018
Dickinson High School