Jazmyn Macias
Von Ormy,TX
Summary
Dynamic and results-oriented professional with a proven track record at Conns, adept in woodworking expertise and exceptional customer service. Skilled in fostering team collaboration and enhancing customer satisfaction, consistently exceeding sales targets. Demonstrates strong problem-solving skills and multitasking proficiency, significantly improving operational efficiency. Exceptional customer service through phone and excellent call center experience to drive sales and revenue. Outstanding listening skills to solve customer issues through phone calls and in person. Never quick to shy away in times of a lot of adversity and challenges. Always open to learning new things and to improve day by day.
Overview
5
5
years of professional experience
Work History
Sales Associate
Conns
05.2022 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Material Handler
Nations Cabinetry
05.2020 - 05.2022
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Installed hardware such as drawer pulls, hinges, and handles.
- Inspected completed cabinets for quality assurance.
- Adhered to all safety protocols during the fabrication process, minimizing accidents and maintaining a safe working environment for all team members.
- Constructed custom cabinets for residential and commercial spaces using varied hand and power tools.
- Assembled cabinet components using glue and mechanical fasteners to create strong, durable products.
- Reduced waste by accurately measuring and cutting materials, minimizing the need for rework or additional purchases.
- Established a reputation for reliability by consistently meeting deadlines, even during periods of high production demand.
Host
La Margarita Restaurant & Oyster Bar
05.2019 - 04.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
High School Diploma -
Sidney Lanier High School
1514 W Cesar E Chavez Blvd06-2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Customer Support
- Data Entry
- Inbound phone calls
- Call Center Operations
- Resolving issues
- Communicating with clients
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Power tool use
- Woodworking expertise
- Excellent people skills
- Goal-Oriented
- Exceptional customer service
Languages
Spanish
Limited Working
Timeline
Sales Associate
Conns
05.2022 - 10.2024
Material Handler
Nations Cabinetry
05.2020 - 05.2022
Host
La Margarita Restaurant & Oyster Bar
05.2019 - 04.2020
High School Diploma -
Sidney Lanier High School
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