Jerry Venegas
San Diego,CA
Summary
Hardworking customer service representative bringing 21 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Overview
27
27
years of professional experience
Work History
Sales Manager
Ralphs Grocery Store
04.2019 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Retail Cashier
Target
San Diego, CA
06.2019 - 12.2024
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Educated customers on promotions to enhance sales
- Trained in fulfillment Dept and provided back-up coverage to provide customers with optimal support
- Counted cash in register drawer at beginning and end of shift
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Monitored self-checkout systems and provided assistance or intervention where required
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Assisted customers with locating and choosing merchandise in any store department
- Used POS system to enter orders, process payments, and issue receipts
Barista
Joybrewed Expresso
San Diego, CA
04.2018 - 10.2018
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Recommended products based on solid understanding of individual customer needs and preferences
- Created over 100 drinks in average shifts with consistently positive customer satisfaction scores
Assistant Manager
76 Gas Station
San Diego, CA
03.2017 - 03.2019
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Assisted Manager in interview process of prospective employees and provided feedback
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Supervised team of 4 employees and provided feedback on performance
Key Holder
99 Cents Only Stores
Los Angeles, CA
01.2015 - 01.2017
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product
- Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
Server
Sizzler Steakhouse
Los Angeles, CA
06.2009 - 12.2014
- Restocked salad bar and buffet for lunch and dinner service
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Kept register accurate through correct billing, payment processing and cash management practices
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Assistant Manager
Gladstone Enterprise Inc
Los Angeles, CA
05.2004 - 06.2009
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Monitored employee performance and developed improvement plans
- Coached team on effective upselling and cross-selling methods
- Assisted Manager in interview process of prospective employees and provided feedback
Bouncer
Mj’s Night Club
Silver Lake, CA
06.2003 - 05.2004
- Responded quickly to incidents and assessed active situations for security concerns
- Checked identification of all persons entering and exiting facility
- Resolved complaints and issues involving both guests and employees
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
Call Center Representative
AFEX Money Express
Los Angeles, CA
03.1999 - 05.2003
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Performed various clerical duties by filing and faxing documents and creating customer databases
Education
High School Diploma - General Studies
James Monroe High School
Los AngelesMaster Of Business Administration - Business Administration
Los Angeles Pierce College
Woodland Hills, CASkills
- Retail Industry Knowledge
- Point of sale
- Inventory Control
- Cash Handling
- Strategic Selling
- Sales
- Problem solving
- Refunds Exchanges and Adjustments
Languages
Bilingual Spanish/English
Timeline
Retail Cashier
Target
06.2019 - 12.2024
Sales Manager
Ralphs Grocery Store
04.2019 - Current
Barista
Joybrewed Expresso
04.2018 - 10.2018
Assistant Manager
76 Gas Station
03.2017 - 03.2019
Key Holder
99 Cents Only Stores
01.2015 - 01.2017
Server
Sizzler Steakhouse
06.2009 - 12.2014
Assistant Manager
Gladstone Enterprise Inc
05.2004 - 06.2009
Bouncer
Mj’s Night Club
06.2003 - 05.2004
Call Center Representative
AFEX Money Express
03.1999 - 05.2003
High School Diploma - General Studies
James Monroe High School
Master Of Business Administration - Business Administration
Los Angeles Pierce College
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