Jerry wade
oxford,AL
Summary
Dynamic Service Manager with a proven track record at WARRIOR TRACTOR, excelling in conflict resolution and team leadership. Enhanced customer satisfaction through proactive communication and tailored service solutions, resulting in increased repeat business. Skilled in service scheduling and committed to maintaining a safe, productive work environment.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Service Manager
WARRIOR TRACTOR
08.1993 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
Service Technician
WARRIOR TRACTOR
08.1993 - 03.2005
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- HAZMAT COORDINATOR , AND SAFTY LEADER
Education
BBA - Mechanic
AYERS STATE TECH
ANNISTON,AL08-1990
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- RESOLVING CUSTOMER ISSUES
- Customer service
- Customer service management
- Conflict resolution
- Trustworthy and honest
- Critical thinking
- Reliable and responsible
- Workplace safety
- Crew leadership
- Office administration
- Employee supervision
- Service scheduling
- Work Planning and Prioritization
- New employee hiring
- Service documentation
- Continuous improvement
- Cost estimates
- Quality control
Accomplishments
CAN ALSO OPERATE RUBBER TIRE LOADERS , SKID STEERS , BACKHOES , EXCAVATOR .
HAVE OVER 200 + CLASSES JOHN DEERE UNIVERSITY.
ALSO TRAINED ON CUMMINS WARRANTY
Affiliations
- JOHN DEERE
- CUMMINS
- FORD
- TOW MOTOR CERTIFIED
Certification
- CM - Certified Manager Certification
- [Area of certification] Training - [Timeframe]
Timeline
Service Manager
WARRIOR TRACTOR
08.1993 - Current
Service Technician
WARRIOR TRACTOR
08.1993 - 03.2005
BBA - Mechanic
AYERS STATE TECH
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