Jerry Waliszewski
Youngstown,OH
Summary
Dynamic leader with proven expertise in store operations oversight and personnel development, honed at Big Lots. Spearheaded store remodels, enhancing customer experience and operational efficiency. Excelled in performance metrics evaluation and team motivation, significantly boosting store performance. Skilled in store merchandising and payroll management, adept at fostering a culture of achievement and innovation.
Overview
30
30
years of professional experience
Work History
Store Manager
Big Lots
New Castle, PA
01.2001 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Organized promotional events to increase product awareness.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Managed daily banking activities such as deposits and withdrawals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established customer service standards and monitored staff compliance.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Maintained accurate records of employee performance reviews.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Led store remodels across multiple locations, enhancing store layouts and customer experience.
Store Manager
Honeybaked Ham Company
Youngstown, OH
08.1999 - 12.2001
- Recruited, trained and supervised new employees.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed orders to restock shelves.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Ensured compliance with safety regulations and company policies.
Produce Team Lead
Sam's Club
Youngstown, OH
02.1998 - 07.1999
- Oversaw promotions and displays throughout the Produce Department ensuring they were attractive, well-stocked, and accurately priced.
- Stocked produce displays with fresh fruits and vegetables, keeping items organized and accessible.
- Assisted customers with locating specific items within the store as well as providing advice on product selection.
- Stocked, rotated and faced products with attention to product quality and expiration dates.
Assistant Manager
84 Lumber
New Castle, PA
07.1995 - 01.1998
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Arts - Fine Arts
University of North Texas
Denton, TX05-1993
Skills
- Store operations oversight
- Personnel development
- Goals and performance
- Team motivation
- Performance metrics evaluation
- Store merchandising
- Payroll management
- Special events
References
References available upon request.
Timeline
Store Manager
Big Lots
01.2001 - Current
Store Manager
Honeybaked Ham Company
08.1999 - 12.2001
Produce Team Lead
Sam's Club
02.1998 - 07.1999
Assistant Manager
84 Lumber
07.1995 - 01.1998
Bachelor of Arts - Fine Arts
University of North Texas