Open To Work
Jerry Weikle
education
Tucson,AZ
Summary
Dedicated professional recognized for strong problem-solving abilities and effective communication skills. Experienced in team leadership and conflict resolution, with a focus on ensuring compliance and excellence in customer service delivery.
Overview
2024
2024
years of professional experience
Work History
Customer Service Manager
Insight Solutions
Chicago
01.2017 - 05.2023
- Trained and mentored staff on customer service best practices and policies.
- Coordinated resolution of complex customer issues across various departments.
- Analyzed service metrics to identify areas for process improvement and training needs.
- Facilitated regular team meetings to discuss performance and share updates.
- Ensured compliance with company policies while handling escalated customer complaints.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
N.O.R.C
CHICAGO
2013 - 01.2017
- Provided exceptional customer support through phone and email communication.
- Resolved customer inquiries and complaints using effective problem-solving techniques.
- Maintained accurate records of customer interactions in the database system.
- Collaborated with team members to improve service delivery processes.
- Educated customers about products and services to enhance their experience.
- Assisted in training new staff on company policies and procedures.
- Utilized CRM software to track customer feedback and preferences efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
teaching English as a Foreign Language
Peace Corps Of The United Stes
Rosorito
06.2004 - 01.2007
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Bachelor of Science - Education
Old Dominion University
Norfolk, Virginia, VA01-1996
Associate of Science - Education
New River Community College
Dublin, Virginia, VA01-1988
Skills
- Customer relationship management
- Team leadership
- Conflict resolution
- Process improvement
- CRM software proficiency
- Customer service strategy
- Effective communication
- Time management
- Customer retention
- Verbal and written communication
- Skilled trainer
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$27000/yr - $200000/yrTimeline
Customer Service Manager
Insight Solutions
01.2017 - 05.2023
teaching English as a Foreign Language
Peace Corps Of The United Stes
06.2004 - 01.2007
Customer Service Representative
N.O.R.C
2013 - 01.2017
Bachelor of Science - Education
Old Dominion University
Associate of Science - Education
New River Community College