Jerry Willaims

Manager of Operations

City of Dallas

11.1998 - 10.2024

Assisted in daily operational tasks to support team efficiency and service quality.
Learned safety protocols to ensure compliance in operational procedures.
Supported inventory management by tracking stock levels and processing orders.
Coordinated communication between departments to streamline workflow processes.
Provided assistance in training new staff on standard operating procedures.
Contributed to team meetings, offering insights for process improvements and efficiencies.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Streamlined operational processes by implementing efficient workflow management strategies.
Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
Led cross-functional teams to implement city-wide initiatives, promoting efficiency and collaboration across services.
Developed training programs for staff, improving employee performance and operational knowledge throughout the organization.
Streamlined operational processes, enhancing service delivery and customer satisfaction within municipal departments.
Coordinated project planning efforts for community engagement initiatives, ensuring timely execution and stakeholder involvement.