Jerry Williams
Monroe,NC
Summary
Dynamic leader with a proven track record at Industrial Service Solutions, adept in operations management and relationship building. Excelled in enhancing client relations and team motivation, resulting in significant business growth. Skilled in analytical thinking and problem-solving, consistently achieving goals with a professional demeanor.
Overview
15
15
years of professional experience
Work History
Account Manager - B2B Business Development
Industrial Service Solutions
Shelby, NC
09.2024 - Current
- Identified key decision makers within target accounts and developed relationships with them.
- Directed and coordinated products, services and sales activities.
- Developed and implemented strategies to increase sales and market share in the assigned region.
- Managed and maintained relationships with existing clients to ensure customer satisfaction.
- Resolved customer complaints regarding sales and service.
- Provided technical support when necessary during demos or troubleshooting sessions with customers or prospects.
- Collaborated with internal teams such as marketing, sales, finance, operations. to develop long-term plans.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Operations Manager
Integrated power services
Rock Hill, SC
10.2019 - 07.2024
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Mitigated business risks by working closely with staff members and assessing performance.
- Enforced federal, state, local and company rules for safety and operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Measured and reviewed performance via KPIs and metrics.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Planned delivery routing, team workflows, and promotional initiatives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Responded to information requests from superiors, providing specific documentation.
- Created detailed reports on the performance of individual departments within operations.
- Completed routine maintenance and repair.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Branch Manager
Ace Industries Crane and Hoists
Charlotte, NC
03.2019 - 11.2019
- Supported outside sales force in servicing and obtaining new business.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Analyzed competitors and market trends to facilitate business growth.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Created reports summarizing operational performance metrics for senior management review.
- Conducted regular performance reviews for all employees in the branch.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Resolved escalated customer complaints in a timely manner.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Disciplined employees to encourage compliance with company policies and procedures.
- Planned work schedules to maintain adequate staffing levels.
- Managed staff scheduling, hiring and training processes.
- Established strong working relationships with external partners such as vendors and suppliers.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
Branch Manager
Hoist &Crane Service Group
Charlotte, NC
04.2015 - 03.2019
- Supported outside sales force in servicing and obtaining new business.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Organized professional development programs for employees at all levels of the organization.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Analyzed competitors and market trends to facilitate business growth.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Developed strategies to increase customer satisfaction and loyalty.
- Designed sales and service strategies to improve revenue and retention.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Created reports summarizing operational performance metrics for senior management review.
- Conducted regular performance reviews for all employees in the branch.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Resolved escalated customer complaints in a timely manner.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Disciplined employees to encourage compliance with company policies and procedures.
- Planned work schedules to maintain adequate staffing levels.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Managed staff scheduling, hiring and training processes.
- Established strong working relationships with external partners such as vendors and suppliers.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Completed day-to-day duties accurately and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Department Supervisor With Keys
Komatsu (Joy Mining)
Bluefield, VA
08.2010 - 11.2014
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer complaints and issues promptly and professionally.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Produced thorough, accurate and timely reports of project activities.
- Set and managed departmental budgets, controlling expenses to meet financial goals.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Ensured compliance with company policies and relevant regulations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Ensured compliance with all safety regulations in the workplace.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Followed safety protocols and company processes and procedures.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Managed daily operations, ensuring efficient workflow and productivity.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Worked closely with sales associates to complete tasks.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Proposed or approved modifications to project plans.
- Developed and implemented strategic departmental plans to achieve company targets.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Coordinated cross-departmental initiatives to improve overall business performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated with suppliers and vendors to negotiate contracts and secure favorable terms.
- Initiated and managed projects aimed at operational improvements and efficiency gains.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Balanced workloads to meet targets without overtaxing employees.
- Recruited and trained new employees to meet job requirements.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Conducted regular performance reviews to monitor progress of individual employees.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Central Piedmont Community College
Charlotte, NC03-1985
Skills
- Relationship management
- Self motivation
- Goal setting and achievement
- Relationship building
- Team motivation
- Team recruiting and onboarding
- Analytical thinking
- Trade show participation
- Professional demeanor
- Problem-solving
- Active listening
- Performance analysis
- Adaptability
- Interpersonal communication
- Sales training
- Operations management
- Client relations
- Decision-making
- Time management
- Client relationship management
Accomplishments
- managed the continuous improvement program at IPS.
- managed 90 plus union employees at Komatsu.
- member of Komatsu US 6 sigma team.
- managed my location from 20 locations to 82 locations during growth at IPS.
- took our shop from a level 2 cips shop to a level 5 at IPS.
- Maintained a 88% to 90% efficiency of labor at IPS.
- Cut warranties by 300% at Komatsu,
- Maintained an average of 54% margin in my department.
Timeline
Account Manager - B2B Business Development
Industrial Service Solutions
09.2024 - Current
Operations Manager
Integrated power services
10.2019 - 07.2024
Branch Manager
Ace Industries Crane and Hoists
03.2019 - 11.2019
Branch Manager
Hoist &Crane Service Group
04.2015 - 03.2019
Department Supervisor With Keys
Komatsu (Joy Mining)
08.2010 - 11.2014
High School Diploma -
Central Piedmont Community College
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