Jerry Wilson
Senior Technician
Pittsburgh,PA
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than twenty years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Service-oriented Technician experienced with large organizations. Determined and experienced in diagnosing issues and performing repairs. Offers excellent mechanical maintenance and repair abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Senior Technician
Comcast Cable Service
Greensburg , PA
02.2002 - Current
- Installed new systems and parts with efficient approach.
- Organized work to meet demanding production goals.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Maintained quality assurance and customer satisfaction objectives.
Business Sales Executive
Comcast Business
Pittsburgh, PA
03.2019 - 05.2020
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Prioritized tasks and projects to meet tight deadlines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Met or exceeded sales, customer service and loyalty program standards.
Education
Diploma - Electrical
South Vocational Technical High School
Pittsburgh, PA06.1996
Skills
- Maintaining Clean Work Areas
- Hand and Power Tools
- Troubleshooting and Resolution
- Vehicle Inspection and Maintenance
- Switches and Routers
- Equipment Knowledge
- OSHA Standards and Codes
- Prevention Strategies
- Effective Project Completion
Accomplishments
2 tour Iraq Veteran/ Army National Guard
Raven Operator/ Ramadi Iraq 2005-2006
Vehicle Commander/ Tarmiya Iraq 2008-2009
Honor Graduate Fort Leonardwood
Honorable Discharge
Meritorious Service Medal
Father of 6 Children/ My biggest accomplishment
Timeline
Business Sales Executive
Comcast Business
03.2019 - 05.2020
Senior Technician
Comcast Cable Service
02.2002 - Current
Diploma - Electrical
South Vocational Technical High School
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