Summary
Overview
Work History
Education
Skills
Timeline
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Jerry Woods

Dayton,OH

Summary

Resourceful warehouse associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Conscientious contact representative with the experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

35
35
years of professional experience

Work History

Warehouse Associate

Caterpillar Incton
Clayton, Ohio
10.2011 - Current
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Consistently lifted materials weighing as much as 30 pounds.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.

Customer Support Specialist

Christmas Tree Shops
Centerville, Ohio
05.2007 - 08.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Maintained success rate on first-call resolutions, escalating complex concerns to supervisors or field personnel to achieve necessary support.

Shift Supervisor

Downtown Restaurants Inc
Dayton, Ohio
07.2005 - 10.2011
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Delivered successful training to employees during tenure, educating on successful work processes and productivity strategies.
  • Trained new employees and delegated daily tasks and responsibilities.

Contact Representative

Social Security Adminstration
Dayton, Ohio
06.1998 - 05.2005
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Processed debit and credit card and electronic check payments.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.

Vehicle Operator Aide

Montgomery County Board Of Mental Retardation
Dayton, OH
11.1994 - 06.1998
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Arrived on time to customer appointments.
  • Provided mobility to assistance to disabled passengers.
  • Checked in with dispatch to determine schedule and planned pickups.

Education

Bachelor of Arts - English

Central State University
Wilberforce, OH
05.1994

Skills

  • Order Picking and Processing
  • Product Verification
  • Product Signage and Labeling
  • Labeling and Boxing
  • General Housekeeping
  • Conveyor Systems
  • Creative Solutions
  • Corrective Actions
  • Warehouse Logistics
  • Customer Account Management
  • Responding to Difficult Customers

Timeline

Warehouse Associate

Caterpillar Incton
10.2011 - Current

Customer Support Specialist

Christmas Tree Shops
05.2007 - 08.2014

Shift Supervisor

Downtown Restaurants Inc
07.2005 - 10.2011

Contact Representative

Social Security Adminstration
06.1998 - 05.2005

Vehicle Operator Aide

Montgomery County Board Of Mental Retardation
11.1994 - 06.1998

Bachelor of Arts - English

Central State University

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Jerry Woods