Jerry Woolridge
900 Grand Station Pkwy. Lewisville ,TX
Summary
BUSINESS ADMINISTRATION Personal Profile Hello! I'm a Business Admin / Customer service professional committed to balancing company goals while helping all customers find satisfactory solutions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Transportation Permit Specialist
City Of Denton
07.2022 - Current
- Created documents with applicant information and verified data against [Type] database information.
- Researched information in municipal archives upon request of public officials or private citizens.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
AllianceRx Patient Care Advocate
10.2019 - Current
- Fill high-level prescription medication via phone, make and receive calls from patients and healthcare professionals, coordinate new patient enrollment, process insurance eligibility and co-payments, assist with new hire training, assist with new hire floor support, interim management as needed, coordinate deliveries through UPS and FedEx, send and receive internal emailed documents, utilize multi-phone line system, data entry, ten- key and typing, navigate various policy and procedure documents
Co-Op Financial Customer Service Specialist
06.2017 - 10.2019
- Processed loan payments, assisted with members balance inquiries, document accounts with necessary information, send documents through email, data entry, answered in-bound calls, utilized multi-line phone systems
s Customer Service Rep
Convergy
06.2016 - 06.2017
- Assisted customers with alarm system trouble shooting, educated customers on how to their alarm system functioned, provided product and service information to maximize the benefits of customer’s existing services.
Customer Service Rep
Teleperformance
09.2015 - 06.2016
- Reviewed patient benefits with them, assisted with signing up for Heathcare benefits, data entry, confirmed benefits via email and phone lines, verified patient deductibles and co-pays were being met, typing and ten-key
Insurance Customer Service Rep
Aetna
05.2014 - 09.2015
- Reviewed and processed claims, entered ICD-9 and ICD-10 codes, reviewed benefits with patients, hospitals and healthcare professionals via phone and email, operated multi-line phone systems, typing and ten-key
Customer Service Associate
Tom Thumb
10.2009 - 05.2014
- I held various positions with this company
- I started out as a customer service associate checking out grocery items and assisting customers with locating items in store
- I moved over to the customer service desk where I was a book keeper which consisted of me processing the registration of tags, making sure that the registers and safe were balanced out at the end of the shift, processed money orders and western unions, faxed and copied documents for customers, preformed price checks, provided overrides at the registers, answered the phones and directed calls to proper departments, assisted with training new hires for the register, processed refunds, returns and cashed checks
Education
BBA - Business Management
Southern New Hampshire University
Hooksett, NH03.2026
Associates Degree - Business Administration
Remington College
2008
Associates Degree - Criminal Justice
Everest College
2006
Studies
Sam Houston High School
1995
Skills
- Skill Sets
- Customer service
- Computer skills
- Communication skills
- Excellent people skills
- Problem solving skills
- Office Operations
- Complex Problem-Solving
- Permitting Procedures
- Microsoft Excel
Timeline
Transportation Permit Specialist
City Of Denton
07.2022 - Current
AllianceRx Patient Care Advocate
10.2019 - Current
Co-Op Financial Customer Service Specialist
06.2017 - 10.2019
s Customer Service Rep
Convergy
06.2016 - 06.2017
Customer Service Rep
Teleperformance
09.2015 - 06.2016
Insurance Customer Service Rep
Aetna
05.2014 - 09.2015
Customer Service Associate
Tom Thumb
10.2009 - 05.2014
BBA - Business Management
Southern New Hampshire University
Associates Degree - Business Administration
Remington College
Associates Degree - Criminal Justice
Everest College
Studies
Sam Houston High School
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