Jerry Workman
Midway,AR
Summary
Proven Installation Technician with a track record of enhancing system performance and customer satisfaction at DIRECTV. Skilled in equipment installation and problem analysis, adept at troubleshooting and repair services. Background in commercial and residential installations. Outstanding skills working in satellite TV to install systems, repair equipment and deliver solid customer service. Looking to new tackle new responsibilities and build upon skills in the satellite TV field. Outstanding analytical and perception abilities.
Overview
19
19
years of professional experience
Work History
Installation Technician
DIRECTV
02.2013 - Current
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Stayed up-to-date with the latest technology advancements in the satellite industry, applying new knowledge to daily tasks as appropriate.
- Utilized proper tools and equipment for each job, maintaining a well-organized work vehicle for efficiency purposes.
- Proactively identified opportunities for upselling additional products and services, contributing to company revenue goals.
- Reduced service call-backs through meticulous installation procedures and attention to detail.
- Provided clear instruction on system operation to clients, ensuring they understood how to utilize their new satellite equipment effectively.
- Maintained optimal signal strength for customers with precise dish alignment and positioning.
- Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload.
- Contributed to company growth by consistently meeting or exceeding monthly installation targets.
- Ensured timely completion of projects by managing work schedules effectively.
- Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
- Consistently met deadlines under pressure while maintaining high-quality workmanship standards in a fast-paced environment.
- Optimized client experiences by tailoring custom installations based on individual needs and preferences.
- Developed long-lasting relationships with clients through excellent communication skills and professional demeanor.
- Collaborated with team members to streamline processes, optimizing overall productivity.
- Maximized customer satisfaction by addressing questions and concerns promptly during installations.
- Assisted in training new technicians, sharing best practices and techniques for successful installations.
- Effectively troubleshooted issues both onsite and remotely, allowing quick resolution of problems without the need for additional service visits.
- Improved customer satisfaction by providing efficient and accurate satellite installation services.
Satellite Installation Technician
Dish Network Corp
04.2008 - 02.2013
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Stayed up-to-date with the latest technology advancements in the satellite industry, applying new knowledge to daily tasks as appropriate.
- Utilized proper tools and equipment for each job, maintaining a well-organized work vehicle for efficiency purposes.
- Proactively identified opportunities for upselling additional products and services, contributing to company revenue goals.
- Reduced service call-backs through meticulous installation procedures and attention to detail.
- Provided clear instruction on system operation to clients, ensuring they understood how to utilize their new satellite equipment effectively.
- Maintained optimal signal strength for customers with precise dish alignment and positioning.
- Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload.
- Contributed to company growth by consistently meeting or exceeding monthly installation targets.
- Ensured timely completion of projects by managing work schedules effectively.
- Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
- Consistently met deadlines under pressure while maintaining high-quality workmanship standards in a fast-paced environment.
- Optimized client experiences by tailoring custom installations based on individual needs and preferences.
- Collaborated with team members to streamline processes, optimizing overall productivity.
- Maximized customer satisfaction by addressing questions and concerns promptly during installations.
- Assisted in training new technicians, sharing best practices and techniques for successful installations.
- Improved customer satisfaction by providing efficient and accurate satellite installation services.
- Set up and programmed devices and educated customers on use.
- Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
- Configured internet connections, routers and wireless access for devices.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Installed wiring, cabling and networking hardware on customer premises.
CATV Installer
Suddenlink
07.2005 - 04.2008
- Collaborated effectively with team members to complete large-scale installation projects in a timely manner.
- Proactively identified potential service issues by conducting regular system checks, addressing concerns before they escalated into customer complaints.
- Provided exceptional customer service throughout the entire CATV installation process, from scheduling appointments to post-installation followups.
- Efficiently managed inventory of tools and equipment required for successful installations, minimizing downtime between jobs.
- Managed workloads effectively by prioritizing tasks based on urgency and importance, ensuring that all deadlines were met consistently.
- Maintained proper safety standards while working with electrical components and climbing ladders, reducing the risk of accidents on the job.
- Performed preventive maintenance of telecommunications equipment.
- Researched and recommended network and data communications hardware and software.
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
Education
High School Diploma -
Eminence High School
Eminence, MO05.1996
Skills
Equipment Installation
Power Tools Operation
Worksite safety
Customer Service
Troubleshooting skills
Problem Analysis
Outdoor installations
Job Planning
Diagnostic abilities
Repair services
Installation planning
Issue Resolution
Network Connectivity
Timeline
Installation Technician
DIRECTV
02.2013 - Current
Satellite Installation Technician
Dish Network Corp
04.2008 - 02.2013
CATV Installer
Suddenlink
07.2005 - 04.2008
High School Diploma -
Eminence High School
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