Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerry Workman

Midway,AR

Summary

Proven Installation Technician with a track record of enhancing system performance and customer satisfaction at DIRECTV. Skilled in equipment installation and problem analysis, adept at troubleshooting and repair services. Background in commercial and residential installations. Outstanding skills working in satellite TV to install systems, repair equipment and deliver solid customer service. Looking to new tackle new responsibilities and build upon skills in the satellite TV field. Outstanding analytical and perception abilities.

Overview

19
19
years of professional experience

Work History

Installation Technician

DIRECTV
2013.02 - Current
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
  • Stayed up-to-date with the latest technology advancements in the satellite industry, applying new knowledge to daily tasks as appropriate.
  • Utilized proper tools and equipment for each job, maintaining a well-organized work vehicle for efficiency purposes.
  • Proactively identified opportunities for upselling additional products and services, contributing to company revenue goals.
  • Reduced service call-backs through meticulous installation procedures and attention to detail.
  • Provided clear instruction on system operation to clients, ensuring they understood how to utilize their new satellite equipment effectively.
  • Maintained optimal signal strength for customers with precise dish alignment and positioning.
  • Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload.
  • Contributed to company growth by consistently meeting or exceeding monthly installation targets.
  • Ensured timely completion of projects by managing work schedules effectively.
  • Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
  • Consistently met deadlines under pressure while maintaining high-quality workmanship standards in a fast-paced environment.
  • Optimized client experiences by tailoring custom installations based on individual needs and preferences.
  • Developed long-lasting relationships with clients through excellent communication skills and professional demeanor.
  • Collaborated with team members to streamline processes, optimizing overall productivity.
  • Maximized customer satisfaction by addressing questions and concerns promptly during installations.
  • Assisted in training new technicians, sharing best practices and techniques for successful installations.
  • Effectively troubleshooted issues both onsite and remotely, allowing quick resolution of problems without the need for additional service visits.
  • Improved customer satisfaction by providing efficient and accurate satellite installation services.

Satellite Installation Technician

Dish Network Corp
2008.04 - 2013.02
  • Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
  • Stayed up-to-date with the latest technology advancements in the satellite industry, applying new knowledge to daily tasks as appropriate.
  • Utilized proper tools and equipment for each job, maintaining a well-organized work vehicle for efficiency purposes.
  • Proactively identified opportunities for upselling additional products and services, contributing to company revenue goals.
  • Reduced service call-backs through meticulous installation procedures and attention to detail.
  • Provided clear instruction on system operation to clients, ensuring they understood how to utilize their new satellite equipment effectively.
  • Maintained optimal signal strength for customers with precise dish alignment and positioning.
  • Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload.
  • Contributed to company growth by consistently meeting or exceeding monthly installation targets.
  • Ensured timely completion of projects by managing work schedules effectively.
  • Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
  • Consistently met deadlines under pressure while maintaining high-quality workmanship standards in a fast-paced environment.
  • Optimized client experiences by tailoring custom installations based on individual needs and preferences.
  • Collaborated with team members to streamline processes, optimizing overall productivity.
  • Maximized customer satisfaction by addressing questions and concerns promptly during installations.
  • Assisted in training new technicians, sharing best practices and techniques for successful installations.
  • Improved customer satisfaction by providing efficient and accurate satellite installation services.
  • Set up and programmed devices and educated customers on use.
  • Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
  • Configured internet connections, routers and wireless access for devices.
  • Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
  • Installed wiring, cabling and networking hardware on customer premises.

CATV Installer

Suddenlink
2005.07 - 2008.04
  • Collaborated effectively with team members to complete large-scale installation projects in a timely manner.
  • Proactively identified potential service issues by conducting regular system checks, addressing concerns before they escalated into customer complaints.
  • Provided exceptional customer service throughout the entire CATV installation process, from scheduling appointments to post-installation followups.
  • Efficiently managed inventory of tools and equipment required for successful installations, minimizing downtime between jobs.
  • Managed workloads effectively by prioritizing tasks based on urgency and importance, ensuring that all deadlines were met consistently.
  • Maintained proper safety standards while working with electrical components and climbing ladders, reducing the risk of accidents on the job.
  • Performed preventive maintenance of telecommunications equipment.
  • Researched and recommended network and data communications hardware and software.
  • Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.

Education

High School Diploma -

Eminence High School
Eminence, MO
05.1996

Skills

Equipment Installation

Power Tools Operation

Worksite safety

Customer Service

Troubleshooting skills

Problem Analysis

Outdoor installations

Job Planning

Diagnostic abilities

Repair services

Installation planning

Issue Resolution

Network Connectivity

Timeline

Installation Technician

DIRECTV
2013.02 - Current

Satellite Installation Technician

Dish Network Corp
2008.04 - 2013.02

CATV Installer

Suddenlink
2005.07 - 2008.04

High School Diploma -

Eminence High School
Jerry Workman