Summary
Overview
Work History
Education
Skills
Timeline
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Jerry Wright

Vallejo,CA

Summary

Dynamic Service Advisor with a strong work ethic and exceptional attention to detail, honed at Crash Champions. Proven track record in vehicle assessment and customer engagement, driving increased shop revenue through effective upselling. Adept at multitasking and maintaining organized documentation, ensuring seamless communication between clients and insurance providers.

Collision repair professional with solid background in overseeing repair operations, enhancing service quality, and ensuring customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in damage assessment, cost estimation, workflow management, and quality control. Known for reliability, leadership, and fostering positive work environment.

Overview

6
6
years of professional experience

Work History

Service Advisor

Crash Champions
07.2025 - Current
  • Assisted in evaluating vehicle damage and estimating repair costs.
  • Collaborated with technicians to ensure accurate assessments of repairs needed.
  • Utilized industry-standard software CC1 and Mitchell for generating detailed estimates and reports.
  • Helped maintain organized documentation of estimates and customer communications.
  • Adapted to fast-paced work environment while prioritizing tasks effectively.
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
  • Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.

Collision Estimator

Crash Champions
04.2025 - 07.2025
  • Utilized industry-standard softwareCC1and Mitchell for generating detailed estimates and reports.
  • Supported customer interactions by explaining repair processes and timelines.
  • Handled DRP Accounts : CSAA, USAA, State Farm, Safeco and various other accounts not DRP.
  • Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
  • Increased shop revenue through effective upselling of additional services during the estimation process.
  • Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
  • Boosted overall performance metrics by identifying opportunities for continuous process improvements and implementing necessary changes within the collision estimation department.
  • Reviewed and approved invoices and payments, verifying accuracy of expenses.
  • Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
  • Adapted to fast-paced work environment while prioritizing tasks effectively.

Owner

Vinyl Designs 2
01.2022 - 04.2025
  • PPF / Vinyl Wraps Sales and service
  • Headlights recondition for OEM BMW only


Auto Collision Estimator

Solano Collision
01.2020 - 01.2023
  • Developed accurate collision estimates using industry-standard software and repair guidelines.
  • Collaborated with technicians to assess vehicle damage and recommend necessary repairs.
  • Communicated effectively with customers to explain estimates and repair processes.
  • Reviewed insurance policies to ensure compliance with coverage details during the estimating process.
  • Trained junior estimators on best practices for estimating and customer interactions.
  • Maintained up-to-date knowledge of industry trends and repair techniques to improve accuracy in estimates.
  • Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
  • Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
  • Kept comprehensive records of each case using management information software which streamlined workflow processes.
  • Improved customer satisfaction by providing accurate and timely collision repair estimates.
  • Assisted in training new estimators, sharing industry knowledge and best practices to optimize team performance.
  • Consistently met monthly performance targets by effectively managing workload and completing tasks in a timely manner.

Education

Pahoa High And Elementary School
Pahoa, HI

Skills

  • Customer engagement
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Attention to detail
  • Excellent communication
  • Team player mentality
  • Handling customer complaints
  • Complaint resolution
  • Goal-oriented mindset
  • Performance goals
  • Documentation and reporting
  • Team collaboration

Timeline

Service Advisor

Crash Champions
07.2025 - Current

Collision Estimator

Crash Champions
04.2025 - 07.2025

Owner

Vinyl Designs 2
01.2022 - 04.2025

Auto Collision Estimator

Solano Collision
01.2020 - 01.2023

Pahoa High And Elementary School
Jerry Wright