Jerry Kwesi Anokwah-Donkoh
Bronx,New York
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Relationship Manager
Ecobank Ghana PLC
Accra, Accra
07.2013 - Current
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Established strong client relationships to drive business development.
- Developed strategies to attract new customers while retaining existing ones.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Conducted due diligence and fulfilled compliance requirements, communicating with other departments to complete requests.
- Created marketing materials and presentations for prospective clients.
Branch Operations Supervisor
Ecobank Ghana PLC
Accra, Accra
10.2011 - 07.2013
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Provided support to other departments as needed to meet organizational goals.
- Coordinated and supervised daily branch operations, including daily proofs, customer service, and administrative support.
- Maintained accurate records of transactions using bank computer systems.
- Prepared reports summarizing branch activities such as sales volumes or customer feedback.
- Checked vendor payments and other accounting disbursements for accuracy and compliance.
Teller
Ecobank Ghana PLC
Accra, Accra
05.2007 - 07.2009
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Provided exceptional customer service while accurately processing routine transactions.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Explained account information to customers in detail as needed.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Adhered to financial services security and audit procedures.
Automotive Technician Intern
Vodi Technik Motors Ltd
Accra, Accra
02.2005 - 05.2005
- Diagnosed mechanical problems using specialized automotive diagnostic equipment.
- Performed a variety of tests to ensure that completed repairs met quality standards.
- Provided customers with estimates for service costs prior to completing any work on their vehicles.
- Maintained accurate records of all services performed for customer vehicles.
Education
Bachelor of Science - Management With Computing
Regent University College of Science And Technolog
Accra, Ghana05-2012
Higher National Diploma - Mechanical Engineering (automobile)
Takoradi Technical University
Takoradi, Ghana06-2004
High School Diploma -
Ghana Secondary Technical School
Takoradi, Ghana09-1998
Some College (No Degree) - Cyber Security
Advance Information Technology Institute
Accra, GhanaSome College (No Degree) - Basic Banking and Tellering
Core Career Development Consult
Accra, GhanaSkills
- Relationship Management
- Customer Relationships
- Referral Screening
- Portfolio Growth
- CRM Proficiency
- Product Knowledge
- Cash Handling
- Team Leadership
Accomplishments
- 1st runner-up Revenue Contributor (Personal Banking Department) for 2019 and 2020
- 1st Runner-up Consumer Relationship Manager (Ecobank Ghana PLC)- 2020
- Branch Service Star-2015
Certification
- Innovative Customer Service techniques
- Loan Portfolio Management
- Anti-Money Laundering
Languages
English
Professional
References
References available upon request.
Timeline
Relationship Manager
Ecobank Ghana PLC
07.2013 - Current
Branch Operations Supervisor
Ecobank Ghana PLC
10.2011 - 07.2013
Teller
Ecobank Ghana PLC
05.2007 - 07.2009
Automotive Technician Intern
Vodi Technik Motors Ltd
02.2005 - 05.2005
Bachelor of Science - Management With Computing
Regent University College of Science And Technolog
Higher National Diploma - Mechanical Engineering (automobile)
Takoradi Technical University
High School Diploma -
Ghana Secondary Technical School
Some College (No Degree) - Cyber Security
Advance Information Technology Institute
Some College (No Degree) - Basic Banking and Tellering
Core Career Development Consult
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