Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jerry Mortson

Sharon Hill,GREATER ACCRA

Summary

Enthusiastic and detailed oriented record graduate seeking an entry - level EHR spercialist position. Eager to contribute to contribute to a healthcare organisation by leveraging strong data entry skills and a position for a efficient record management. Proven ability to learn quickly and adapt to new technologies.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative I

Philadelphia International Airport
09.2024 - Current
  • Responsible for first contact resolution and the customer interaction experience within the location
  • Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism
  • Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed
  • Ensures that all corporate policies and procedures are administered

Clerk-HR/Administration

Ghana Tex Styles Ltd-GTP
06.2023 - 02.2024
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to details
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Streamlined document retrieval, meticulously filing documents both physically and electronically.
  • Improved office efficiency by digitizing paper files and organizing digital records.
  • Improved response times to customer inquiries, implementing new filing system for quicker access to information.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.

Accounting Assistant

Ghana Ports and Harbours Authority
09.2018 - 09.2019


  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
  • Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
  • Facilitated smoother audits by preparing necessary documentation and supporting materials.
  • Reduced processing errors by implementing new system of double-checking entries.
  • Matched purchase orders with invoices and recorded necessary information.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers

Education

Certificate - Certified Electronic Health Record Specialist

Delaware County Community College
Media, PA
09.2024

Bachelor's Degree - Accounting

Ghana Institute of Management And Public Administr
Accra Ghana
06.2018

Skills

  • Electronic health records
  • Data entry
  • Regulatory compliance to protect patient information
  • Understanding the importance of HPAA and confidentiality
  • Customer service
  • Attention to detail
  • Effective communication ie verbal and written communication
  • Critical thinking
  • Active listening
  • Customer relations
  • Relationship building
  • Remaining calm under pressure
  • Problem resolution
  • Able to explain information effectively
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Microsoft outlook

Certification

National Healthcareer Association in Electronic Health Record Specialist. NHA Certified Electronic Health Record Specialist, CEHRS.

Timeline

Customer Service Representative I

Philadelphia International Airport
09.2024 - Current

Clerk-HR/Administration

Ghana Tex Styles Ltd-GTP
06.2023 - 02.2024

Accounting Assistant

Ghana Ports and Harbours Authority
09.2018 - 09.2019

Certificate - Certified Electronic Health Record Specialist

Delaware County Community College

Bachelor's Degree - Accounting

Ghana Institute of Management And Public Administr

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Jerry Mortson