Jerry L. Taylor
Fort Lauderdale,FL
Summary
Seasoned professional with over 10 years of experience in counseling, management, and supervision, demonstrating exceptional skills in crisis prevention and intervention. Recognized for effective problem-solving and troubleshooting abilities, along with a strong focus on staff support and the implementation of proactive systems. Achievements include the development of innovative strategies that enhanced team performance and client satisfaction. Career aspirations include further advancing organizational efficiency through strategic planning and support initiatives.
Overview
24
24
years of professional experience
Work History
Lead Case Manager
Taskforce for Ending of Homelessness
Fort Lauderdale, FL
11.2022 - Current
- Developed strong partnerships with community organizations and agencies to ensure continuity of care for clients.
- Facilitated groups to address topics such as life skills, relapse prevention, substance abuse, and mental health concerns.
- Provided comprehensive assessments of clients' needs and created individualized treatment plans.
- Monitored client progress and modified services accordingly to meet their changing needs.
- Maintained up-to-date records on each client's status including progress notes and case histories.
- Ensured compliance with all applicable laws, regulations, policies, procedures, and standards of practice.
- Participated in court hearings related to client cases when needed.
- Provided crisis intervention services as necessary to help stabilize a situation before it escalates further.
- Actively participated in professional trainings and workshops to stay abreast of current trends in the field of case management.
- Coordinated referrals to outside providers for specialized services such as counseling or medical treatments.
- Organized weekly team meetings to review open cases and develop solutions for difficult ones.
- Reviewed client files regularly for accuracy and completeness.
- Created reports summarizing data from various sources related to case management activities.
- Helped facilitate discharge planning by identifying appropriate follow-up services after release from the facility.
- Researched best practices to make recommendations for program improvements.
Certified Addiction Advisor
Aware Recovery Care (Remotely)
Fort Lauderdale, FL
11.2000 - Current
- Monitored client progress and reported any changes in behavior or health condition to the supervisor.
- Provided compassionate assistance to clients in need of help.
- Transported clients to medical appointments and other necessary errands.
- Organized client files, maintained records, and updated information regularly.
- Developed individual care plans for each client based on their needs and preferences.
- Facilitated communication between clients, family members, and healthcare professionals.
- Encouraged independence while providing support when needed.
- Collaborated with team members to ensure optimal care for all clients served.
- Maintained a safe environment by following safety protocols at all times.
- Ensured that all patient rights were respected at all times.
- Provided emotional support to patients who were struggling emotionally or mentally.
- Educated families about appropriate home care techniques and methods of caring for their loved ones.
- Conducted regular assessments of client's conditions and documented findings accurately.
- Helped clients access community resources that could benefit them medically or financially.
- Encouraged socialization among clients by facilitating group activities.
- Participated in training sessions related to new technologies or procedures used in the field of helping hands.
- Maintained organization, cleanliness, and safety in work areas.
- Operated basic hand tools and power tools under guidance.
- Engaged with clients courteously to ensure customer satisfaction.
- Provided logistical support by scheduling appointments and managing supplies.
- Ensured all safety protocols were followed during project execution.
Church Clergy/ Counselor
House of God Church of the Living God Inc.
Hallandale Beach, FL
11.2000 - 06.2023
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Provided individual and group counseling sessions for clients.
- Developed treatment plans to address client needs.
- Developed crisis intervention strategies for individuals facing difficult situations or events.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Provided guidance and support to families through family therapy sessions.
- Created an environment that was safe, supportive, and conducive to learning for all parties.
- Helped clients find solutions by teaching appropriate intervention techniques.
- Provided individual and group counseling to guide clients in areas of spiritual, social, and emotional needs.
- Documented clients' progress through counseling and interaction.
- Conducted outreach programs to raise awareness about mental health services and resources available in the community.
Medical Instructor
Center For Career Training
Fort Lauderdale, FL
08.2018 - 04.2023
- Provided instruction in medical terminology, anatomy, and physiology to students.
- I developed and implemented lesson plans for medical classes.
- Assessed student performance through tests and quizzes.
- Created a variety of learning materials, such as handouts, presentations, videos, and activities.
- Organized field trips to hospitals or clinics to provide hands-on experience for students.
- Encouraged student participation in class discussions by posing questions or stimulating debates.
- Ensured that the classroom environment was conducive to learning by setting expectations for behavior.
- Collaborated with other instructors on curriculum development projects.
- Maintained records of student attendance, grades, and progress.
- Advised students on academic issues related to coursework and career options.
- Conducted research on new teaching methods to improve the quality of instruction.
- Delivered lectures on medical topics such as pharmacology, pathology, and radiology.
- Involved parents in their children's education by providing feedback about their progress.
- Provided individual tutoring sessions for struggling students.
- Coordinated with other departments within the school to ensure compliance with regulations.
- Responded promptly to any queries from students or parents regarding course content.
- Participated in professional development workshops to refine teaching skills.
- Updated course syllabus periodically according to changing trends in the industry.
- Promoted team atmosphere, interacting with students and staff with respect and support.
- Recorded student attendance and progress during each session to identify deficiencies.
Case Manager
Broward Youth Treatment Cneter
Fort Lauderdale, FL
04.2014 - 07.2017
- Facilitated communication between clients, families, caregivers, social services, and other agencies to ensure that client needs were met.
- Provided crisis intervention support for clients in emergencies.
- Conducted home visits to assess the safety of living environments for clients.
- Assessed clients' needs, developed service plans, and monitored progress toward goals.
- Compiled reports on cases and submitted them to supervisors as required.
- Attended court hearings as a representative of the organization when needed.
- Counseled clients on available resources within the community that could help meet their needs.
- Maintained accurate case records and documentation according to agency guidelines.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Supported family members by providing information on local support groups.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Participated in professional development activities related to case management best practices.
- Collaborated with healthcare providers, lawyers, employers, and other stakeholders involved in a client's case.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Provided case management services, including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Developed trusting relationships with social services, health care providers, and governmental agencies.
Behavior Health Technician
Recovery First Inc.
West Palm Beach, FL
06.2010 - 04.2013
- Provided direct care and support to individuals with mental health issues in a residential setting.
- Maintained accurate records of client progress and behaviors.
- Monitored clients' physical and emotional well-being.
- Assisted clients with activities of daily living, such as bathing, dressing, eating, and grooming.
- Collaborated with multidisciplinary team members to develop individualized treatment plans for each client.
- Performed medication administration and management duties according to established protocols.
- Observed changes in client behavior and reported any concerning trends to supervisor or psychiatrist.
- Assessed safety risks in the environment and took appropriate actions when necessary.
- Led recreational activities for clients to foster socialization skills development.
- Encouraged positive self-esteem among clients by providing feedback and recognition for accomplishments.
- Implemented therapeutic interventions designed to reduce symptoms associated with mental illness.
- Participated in clinical case reviews and other meetings related to client care planning.
- Assisted in developing strategies for improving communication between family members.
- Supported family members through the process of understanding mental illness diagnoses.
- Helped arrange appointments with psychiatrists, therapists, or other healthcare providers.
- Engaged in community outreach initiatives aimed at raising awareness about mental health issues.
- Documented behavioral incidents to keep accurate records.
- Completed patient reports daily and submitted them to management for evaluation.
- Identified behaviors associated with substance abuse and recognized signs of being under the influence of alcohol or drugs.
- Assisted with the execution of client activities, support groups, and field trips.
- Educated clients on important life skills, housekeeping, and food preparation.
- Cultivated relationships with fellow staff members to enhance team collaboration.
Residential Manager/ Millieu Case Manager
Turning Point, Communities in School
Fort Lauderdale, FL
02.2009 - 01.2011
- Developed and implemented policies and procedures to ensure compliance with local housing regulations.
- Conducted regular inspections of residential buildings and common areas to identify health, safety, and maintenance issues.
- Coordinated the acquisition of materials, supplies, and services necessary for building repair and upkeep.
- Supervised a team of staff members responsible for cleaning, landscaping, repairs, security, and tenant relations.
- Established a customer service program to ensure tenants receive a prompt response to requests and complaints.
- Monitored rent payments from tenants to ensure timely collection of revenue.
- Assisted in the preparation of budgets for residential buildings; monitored expenditures against budget allocations.
- Responded quickly to emergencies within residential buildings or on the grounds; coordinated appropriate follow-up action.
- Provided guidance to tenants regarding lease agreements, rental processes, rules, and regulations.
- Analyzed data related to vacancy rates, occupancy levels, and income generation from rents.
- Prepared monthly reports summarizing the financial performance of each property unit.
- Collaborated with other departments within the company, such as marketing or finance, on projects related to residential property management.
- Ensured that all legal documents were properly filed according to established guidelines.
- Maintained accurate records related to tenant leases and contracts, and updated information in the database system regularly.
- Adhered strictly to safety protocols while performing duties; ensured that proper safety measures were taken at all times.
Educator
Broward County School Board
Fort Lauderdale, FL
02.2007 - 12.2010
- We have created a safe, comfortable learning environment for students by establishing positive relationships with them.
- I organized activities and resources to promote student engagement in learning.
- It is developed and implemented lesson plans to meet the individual needs of students.
- Assessed student progress regularly through formal and informal assessments.
- Provided appropriate feedback on work, behavior, and attitude toward learning.
- Collaborated with colleagues to share best practices in teaching methods.
- Encouraged critical thinking skills among students through problem-solving activities.
- Conducted individual or small group tutoring sessions as needed for struggling students.
- Maintained accurate records of student attendance, grades, and test scores.
- Integrated multimedia tools, such as videos, slideshows, and audio recordings, into lessons when appropriate.
- Established expectations for student behavior while maintaining an atmosphere of mutual respect.
- Contributed ideas at faculty meetings regarding curriculum design or other initiatives.
- Attended professional development workshops and seminars to stay abreast of new trends in education.
- Adapted instructional methods according to the changing needs of the school district.
- Incorporated cooperative learning strategies into daily instruction whenever possible.
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
- Facilitated discussions with students on current topics related to course material.
Education
Certified CNA, HHA, PCA-PCT - Nursing
Academy of Practicing Nursing
09-2012
Diploma - Medical Insurance Billing And Coding
Everest University
Medical Insurance Billing And Coding07-2010
Associate of Arts - Social Psychology
Broward Community College
Fort Lauderdale, FL06-1996
Associate of Science - Criminal Justice
Broward Community College
Fort Lauderdale, FL06-1996
Registered Med Assistant, CPT, EKG Technician, And PCT - Medical
Healthcare Professional Registry of The United Sta
Skills
- Compliance monitoring
- Progress monitoring
- Individualized counseling
- Case assessment
- Utilization review
- Patient support
- Direct patient care
- Client assessment
- Client relationship management
- Stress management
- Records management
- Financial support
- Utilization management
- Care coordination
- Case needs assessment
- Patient assessments
- Family education
- Positive attitude
- Emotional awareness
- Documentation proficiency
- Organization and multitasking
- Progress evaluations understanding
- Mental specialized care
- Staff education and training
- Marketing and promotion
- Public Speaking and Public Relations, Customer Service, Public Relations, Excellent communication, disciplined
- Intervention plans
- Case management tracking
- Report writing
- Case management
- Social work
- Documentation and reporting
- Eligibility assessment
- Family education programs
- Excellent computer skills
- Strong computer skills
- OSHA, HIPAA, JCAHO, scheduling, and telephone etiquette
- Proficient in computer skills: MS Word 35 wpm, MS Excel, MS Outlook, MS PowerPoint, data entry, 10-key machine 986 kspm
- Office Management, Office Procedure, DCF guidelines, 12-step treatment program
Timeline
Lead Case Manager
Taskforce for Ending of Homelessness
11.2022 - Current
Medical Instructor
Center For Career Training
08.2018 - 04.2023
Case Manager
Broward Youth Treatment Cneter
04.2014 - 07.2017
Behavior Health Technician
Recovery First Inc.
06.2010 - 04.2013
Residential Manager/ Millieu Case Manager
Turning Point, Communities in School
02.2009 - 01.2011
Educator
Broward County School Board
02.2007 - 12.2010
Certified Addiction Advisor
Aware Recovery Care (Remotely)
11.2000 - Current
Church Clergy/ Counselor
House of God Church of the Living God Inc.
11.2000 - 06.2023
Certified CNA, HHA, PCA-PCT - Nursing
Academy of Practicing Nursing
Diploma - Medical Insurance Billing And Coding
Everest University
Associate of Arts - Social Psychology
Broward Community College
Associate of Science - Criminal Justice
Broward Community College
Registered Med Assistant, CPT, EKG Technician, And PCT - Medical
Healthcare Professional Registry of The United Sta
Similar Profiles
Ryan StevensonRyan Stevenson
Pizza Cook at Alternate Ending Beer Co.Pizza Cook at Alternate Ending Beer Co.
Hannah GageHannah Gage
Research and Development Assistant at Happy Ending Cocktail Co.Research and Development Assistant at Happy Ending Cocktail Co.
Chadler DixonChadler Dixon
IT Depot Supervisor at Nike/Cognizant (Contract Ending)IT Depot Supervisor at Nike/Cognizant (Contract Ending)