Jerrylia Lewis
Boynton Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Account Manager
AssuredPartners Rivard
02.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Communicate with lenders regarding renewal information
Client Account Coordinator
AssuredPartners Rivard
08.2023 - 02.2024
- Supported sales team in securing new business by creating compelling proposals and presentations based on specific client needs.
- Managed multiple high-profile accounts, ensuring timely project completion and customer satisfaction.
- Download and confirm proper documents in client files
- Task correct departments for underwriting memos
- Email in/email out clients regarding renewals and payments
- Communicate with carriers about cient files.
Customer service representative
Climate Control Services, Inc
02.2023 - 04.2023
- Scheduled service appointments
- Exhibited high energy and professionalism when dealing with clients and staff.
- Confirmed payments, refunds, etc
- Renew service agreements
- Upselling memberships
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Occasionally dispatching technicians
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Team Lead
Wild Fork Foods
07.2021 - 02.2023
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Receive and unload truck
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Organize merchandise
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Educate customers about product
- Cleaning and sanitizing
- Capture email for store quota
- Package E-Comm orders for online purchases
- Monthly inventory
- Weekly cycle counts using POS
Overnight Stocker Associate
Michaels
12.2019 - 07.2021
- Responsible for putting out merchandise and products to the floor before the store opens
- Unloading delivery trucks on designated days
- Organized merchandize for designated areas,
- Executed planograms to put together merchandize set ups and fixtures.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
Sales Associate and Cashier
Macy's
03.2019 - 11.2019
- Conducted credit card transactions through POS System
- Placed orders
- Educated customers about women shoes
- Assisted with returns
- Stocked the floor
- Provided pleasant customer service
- Maintained a clean service environment
Receptionist
ABC Chiropractor Office
04.2017 - 03.2019
- Be an aid to the doctor as far as providing accurate notes, x-rays, and patient information on file.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensure proper treatment for all patients
- Collect payment in the form of checks, cash and cards.
- Confirmed appointments, communicated with clients and updated client records.
- I greet patients and handle the phone calls of the office as well.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
Cashier/Server
Pollo Tropical
07.2016 - 01.2018
- At this previous job my position was to serve the customers in our food chain line and/or be a cashier to drive thru window
- If I am in the cashier window i have to make sire everything runs smoothly and quick as possible with excellent customer service.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained cash drawer of $200 or more per shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Used POS system to enter orders, process payments and issue receipts.
Education
Diploma -
Boynton Beach Community High School
Associate of Arts - Psychology
Palm Beach State College
Lake Worth, FL05.2025
Skills
- Scheduling
- Customer Service Skills (4 years)
- Data Entry
- Microsoft Word (2 years)
- Filing
- POS (2 years)
- Inventory (4 years)
- Cash Handling (4 years)
- Team Player
- Fast learner
- Planograms
- Merchandising
- Pallet Jack
- Retail Sales
Timeline
Account Manager
AssuredPartners Rivard
02.2024 - Current
Client Account Coordinator
AssuredPartners Rivard
08.2023 - 02.2024
Customer service representative
Climate Control Services, Inc
02.2023 - 04.2023
Team Lead
Wild Fork Foods
07.2021 - 02.2023
Overnight Stocker Associate
Michaels
12.2019 - 07.2021
Sales Associate and Cashier
Macy's
03.2019 - 11.2019
Receptionist
ABC Chiropractor Office
04.2017 - 03.2019
Cashier/Server
Pollo Tropical
07.2016 - 01.2018
Diploma -
Boynton Beach Community High School
Associate of Arts - Psychology
Palm Beach State College