Jerryline Pierre
Hartford,CT
Summary
Highly-motivated employee with attention to detail, with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Uniquely positioned to transition to a more technical and software centered role. Seeking full time employment in a developer role with a dynamic and innovative organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Traveler Support/Part Time coach
Grand Circle LLC
06.2022 - Current
- Assist travelers in making payments
- Manage expectations and customized travel needs based on traveler preference
- Undertake any task delegated by manager
- Withhold and practice value of our organization
- Training and guiding new hires to company policies
- Help travelers with new booking
- Raising hot issues that affect the state of the company and industry.
Customer Support Associate
Vivid Seats
11.2021 - Current
- Managing transactions and inquiries related to ticket sales and customer issues at Vivid Seats exchange
- Managing inbound and outbound calls about ticketing and other-related questions
- Investigating incidents in which customer experiences have been adversely affected, documenting all issues, and resolving issues promptly and professionally
- Handling day-to-day interactions with customers beyond the scope of traditional customer service responsibilities.
Research assistant
Massachusetts General Hospital
04.2021 - 09.2021
- Made daily reports for all inpatient lists to be visited
- Processed and finalized samples
- Shipped samples to the main laboratory
- Receiving and making calls to participants for recruitment and retention
- Made marketing media like thank you cards and mailed the orders
- Scheduled patients for visits
- Managed inventory ordering received shipped supplies and updating excel sheets
- Providing customer service all thought the recruitment and retention process.
Field Representative
National Insurance Inspection Services
09.2019 - 05.2020
- Made calls to schedule inspections
- Represented NIIS in the field during inspections
- Completed data entry and filed reports following inspections
- Sent follow-up correspondence to clients and national headquarters.
Account Executive
Tout Events
01.2020 - 03.2020
- Managed the entire sales cycle from finding a client to finalizing sales
- Found new sales opportunities through networking and turn them into long term partnerships
- Presented products to prospective clients
- Provided professional after-sales support to improve customer experience.
Marketing Assistant
The Sun Rises For Everyone
01.2013 - 08.2018
- Created marketing campaign materials using Microsoft Office suite
- Communicated with graphic designers about campaign designs and concepts
- Co-managed the online presence for multiple marketing campaigns.
Education
Master of Science in Computer Science, Banking Account Management: The system allows users to create bank accounts, deposit funds, withdraw funds, check the account balance, and perform transfers between accounts while implementing object-oriented programming, lists, dictionaries, and recursion., Courses: Basic Programing, Foundations of programing, Algorithms and discrete structures, Advanced Algorithms. -
Merrimack College
North Andover, MA05.2025
Jr. Software Programmer Training, Fundamentals of information technology, Security in software, Introduction to Java and Html. -
AZNext
03.2024
Bachelor of Commerce - Marketing in Business Administration -
Makerere University
Kampala, Uganda01.2018
Skills
- Python
- Amadeus
- Reliability
- Written and Verbal communication
- Code Documentation
- Proficient in Using Gert
- Coding design and systems
- Customer Service
- Online Chat Support
- Interpersonal Skills
- Teamwork and Collaboration
- Problem-Solving
- Document Management
- Specimen Preparation
Certification
- AZNEXT Junior software Developer Training - August 2023-March 2024
Timeline
Traveler Support/Part Time coach
Grand Circle LLC
06.2022 - Current
Customer Support Associate
Vivid Seats
11.2021 - Current
Research assistant
Massachusetts General Hospital
04.2021 - 09.2021
Account Executive
Tout Events
01.2020 - 03.2020
Field Representative
National Insurance Inspection Services
09.2019 - 05.2020
Marketing Assistant
The Sun Rises For Everyone
01.2013 - 08.2018
Master of Science in Computer Science, Banking Account Management: The system allows users to create bank accounts, deposit funds, withdraw funds, check the account balance, and perform transfers between accounts while implementing object-oriented programming, lists, dictionaries, and recursion., Courses: Basic Programing, Foundations of programing, Algorithms and discrete structures, Advanced Algorithms. -
Merrimack College
Jr. Software Programmer Training, Fundamentals of information technology, Security in software, Introduction to Java and Html. -
AZNext
Bachelor of Commerce - Marketing in Business Administration -
Makerere University