JERRYLYN ANDREW
Kissimmee,FL
Summary
Experienced customer oriented professional with more than 10 years of experience in providing exceptional hospitality, administrative and leadership skills. Previous background in high volume call centers specifically experienced in building customer rapport additional experience in Connecting Consulting and Closing sales with customers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
At Home Sales Agent
TTEC
Orlando, FL
06.2020 - Current
- Help clients evaluate their health care needs and provide education.
- Assist individuals in selecting the right health care products and services.
- Answer incoming calls from clients regarding Medicare benefits.
Sales Associate
Wal-Mart Supercenter
Kissimmee, FL
09.2012 - 03.2021
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Contribute with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Worked in site to store.
- Enter customer info in computer, package their purchase, bin them, and retrieve them when customer pay off their layaway.
- Helped customers find specific products, answered questions, and offered product advice.
Entrepreneur
WORLD FINANCAIL GROUP
Kissimmee, FL
12.2016 - 06.2018
- Increase family’s financial knowledge.
- Help protect and/or produce financial legacy.
- Maintained relationships with key clients to secure repeat business.
Guest Ser. Rep
WESTGATE
Kissimmee
07.2011 - 09.2011
- Greet Clients, inform clients of products.
- Gave tours to clients of property.
- Inform clients of time share ownership.
- Helped clients make a purchasing decision.
Assist. Prop. Mgr.
HOLLADAY PROPERTIES
Kissimmee, FL
06.2007 - 12.2010
- Handled all administrative duties from answering phones and ordering office supplies.
- Requested and examined proper insurance coverage and documents necessary for all vendors that works on the properties.
- Ran reports for the property manager, created marketing flyers for the properties and mailed them to prospective tenants.
- Kept the tenant and vendor files up to date, closed out all work orders.
- Helped transition properties to new management company.
Admin. Assist.
LINCOLN HARRIS, CSG
Kissimmee, FL
12.2005 - 05.2007
- Kept the tenant and vendor files up to date.
- Answered the phones and order all office supplies.
- Sent letters and statements to tenants, closed out all work orders.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Associate of Science - Business Administration
Valencia College
Orlando, FL05-2015
Associate of Science - Medical Billing And Coding
Valencia College
Orlando, FL05-2011
Associate of Applied Science - Accounting
Fisher College
Boston, MA05-1987
Skills
- Customer Assistance
- Networking
- Client Relations
- Data Entry
- Call Control
- Paperwork Processing
- Typing
Education Licenses
- Associates Degree, Business Administration, Valencia College, Orlando, FL
- Associates Degree, Accounting, Fisher College, Boston, MA
- Life Health and Annuities License, Florida, Orlando
Certification
- Life Health and Annuities License State of Florida Orlando, FL
- Personal Lines Agent State of Florida Orlando, FL
Timeline
At Home Sales Agent
TTEC
06.2020 - Current
Entrepreneur
WORLD FINANCAIL GROUP
12.2016 - 06.2018
Sales Associate
Wal-Mart Supercenter
09.2012 - 03.2021
Guest Ser. Rep
WESTGATE
07.2011 - 09.2011
Assist. Prop. Mgr.
HOLLADAY PROPERTIES
06.2007 - 12.2010
Admin. Assist.
LINCOLN HARRIS, CSG
12.2005 - 05.2007
Associate of Science - Business Administration
Valencia College
Associate of Science - Medical Billing And Coding
Valencia College
Associate of Applied Science - Accounting
Fisher College