Dedicated professional focused on developing processes and procedures that enhance a company’s products while ensuring year-over-year improvements in overall product quality. A demonstrated ability to set expectations and deliver results according to project timelines. Excellent communication, analytical and presentation skills; expert at managing multiple projects simultaneously. Effectively collaborate with subject matter experts and team members to guide the design, development and validation of deliverables. Exceptional record of delivering cost-effective, high-performance technology solutions to meet challenging business demands. Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user training, quality review, and enhancement. Highly proficient in multi-tasking and time management in a high-volume work environment.
Provided in-depth product knowledge, leadership insight and direction to ensure the programs achieved objectives
Business Process Analysis
Requirements Gathering
Business Analysis
Customer Relationship Management (CRM)
Application support
Software Implementation
Functional specifications
Customer Relations