Jersahid Valencia
Stonington,Connecticut
Summary
Dynamic professional with a proven track record at New London Public Schools, excelling in family engagement and program coordination. Skilled in relationship building and event planning, I successfully enhanced community partnerships and improved student outcomes. Bilingual in English and Spanish, I leverage strong multitasking abilities to drive impactful initiatives.
Overview
24
24
years of professional experience
Work History
Coordinator of Family Engagement and Empowerment
New London Public Schools
11.2021 - Current
- Build capacity of educators and families to collaborate around student success.
- Build relationships and partnerships with community agencies.
- Worked with community partners to bring donations for our community events.
- Responded to concerns/issues raised by parents/guardians.
- Referred students and their families to internal school supports and/or outside agencies.
- Organized and attend family engagement events.
- Tracked data to document outcomes and impact of family engagement activities at the school level.
Customer Service Desk Clerk
Lowe's
05.2014 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved average call resolution time through efficient multitasking and resourcefulness in problem solving.
- Collaborated with team members to create a positive work environment, improving overall customer experience.
- Implemented new strategies to effectively manage difficult customer interactions, resulting in fewer escalated issues.
- Maximized productivity using effective time management techniques while maintaining high-quality service standards.
Coordinator of After-School Program at Winthrop
New London Public Schools
08.2020 - 11.2021
- Developed and implemented a variety of after-school activities, including academic support, recreational activities, arts and crafts, and other developmental engagements.
- Ensured the safety and well-being of all students, including supervising activities, addressing safety concerns, and enforcing policies and procedures.
- Recruited and supervised after-school staff, providing them with necessary resources and support.
- Communicated with parents, teachers, and community partners to ensure program alignment and address student needs.
ESL Tutor
New London Public Schools
02.2010 - 11.2021
- Enhanced students'' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
- Implemented creative teaching strategies tailored to various learning styles to maximize student comprehension and retention of material.
- Boosted student confidence in English communication by providing personalized feedback and guidance on written and spoken tasks.
- Collaborated with fellow ESL tutors to share best practices, resources, and techniques for successful language instruction.
Summer School Coordinator Winthrop STEM Elementary
New London Public Schools
07.2021 - 08.2021
- Encouraged a positive atmosphere among students, staff, and parents by emphasizing the benefits of summer learning opportunities.
- Optimized scheduling logistics to minimize conflicts between classes or extracurricular activities during the summertime.
- Liaised with community partners to secure resources and support for various aspects of the summer school program.
- Maintained a safe and nurturing environment for students attending summer school programming.
- Collaborated with teachers and staff to ensure the successful execution of summer school programs.
Real Estate Agent
Personal Business
03.2001 - 09.2006
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Purchased land for new construction or work with existing houses to renovate and rehabilitate them.
Education
Bachelor of Arts - Law
Universidad Latina De America
Morelia, Michoacan, Mexico08-2007
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Bilingual English - Spanish
- Relationship building
- Event planning
- Self starter
- Work Planning and Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Coordinator of Family Engagement and Empowerment
New London Public Schools
11.2021 - Current
Summer School Coordinator Winthrop STEM Elementary
New London Public Schools
07.2021 - 08.2021
Coordinator of After-School Program at Winthrop
New London Public Schools
08.2020 - 11.2021
Customer Service Desk Clerk
Lowe's
05.2014 - Current
ESL Tutor
New London Public Schools
02.2010 - 11.2021
Real Estate Agent
Personal Business
03.2001 - 09.2006
Bachelor of Arts - Law
Universidad Latina De America
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