Jersahid Valencia
Stonington,Connecticut
Summary
Dynamic professional with a proven track record at New London Public Schools, excelling in family engagement and program coordination. Skilled in relationship building and event planning, I successfully enhanced community partnerships and improved student outcomes. Bilingual in English and Spanish, I leverage strong multitasking abilities to drive impactful initiatives.
Overview
24
24
years of professional experience
Work History
Coordinator of Family Engagement and Empowerment
New London Public Schools
New London, CT
11.2021 - Current
- Build capacity of educators and families to collaborate around student success.
- Build relationships and partnerships with community agencies.
- Worked with community partners to bring donations for our community events.
- Responded to concerns/issues raised by parents/guardians.
- Referred students and their families to internal school supports and/or outside agencies.
- Organized and attend family engagement events.
- Tracked data to document outcomes and impact of family engagement activities at the school level.
Customer Service Desk Clerk
Lowe's
Waterford, CT
05.2014 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved average call resolution time through efficient multitasking and resourcefulness in problem solving.
- Collaborated with team members to create a positive work environment, improving overall customer experience.
- Implemented new strategies to effectively manage difficult customer interactions, resulting in fewer escalated issues.
- Maximized productivity using effective time management techniques while maintaining high-quality service standards.
Coordinator of After-School Program at Winthrop
New London Public Schools
New London, CT
08.2020 - 11.2021
- Developed and implemented a variety of after-school activities, including academic support, recreational activities, arts and crafts, and other developmental engagements.
- Ensured the safety and well-being of all students, including supervising activities, addressing safety concerns, and enforcing policies and procedures.
- Recruited and supervised after-school staff, providing them with necessary resources and support.
- Communicated with parents, teachers, and community partners to ensure program alignment and address student needs.
ESL Tutor
New London Public Schools
New London, CT
02.2010 - 11.2021
- Enhanced students'' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
- Implemented creative teaching strategies tailored to various learning styles to maximize student comprehension and retention of material.
- Boosted student confidence in English communication by providing personalized feedback and guidance on written and spoken tasks.
- Collaborated with fellow ESL tutors to share best practices, resources, and techniques for successful language instruction.
Summer School Coordinator Winthrop STEM Elementary
New London Public Schools
New London, CT
07.2021 - 08.2021
- Encouraged a positive atmosphere among students, staff, and parents by emphasizing the benefits of summer learning opportunities.
- Optimized scheduling logistics to minimize conflicts between classes or extracurricular activities during the summertime.
- Liaised with community partners to secure resources and support for various aspects of the summer school program.
- Maintained a safe and nurturing environment for students attending summer school programming.
- Collaborated with teachers and staff to ensure the successful execution of summer school programs.
Real Estate Agent
Personal Business
Morelia, Mexico
03.2001 - 09.2006
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Purchased land for new construction or work with existing houses to renovate and rehabilitate them.
Education
Bachelor of Arts - Law
Universidad Latina De America
Morelia, Michoacan, Mexico08-2007
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Bilingual English - Spanish
- Relationship building
- Event planning
- Self starter
- Work Planning and Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Coordinator of Family Engagement and Empowerment
New London Public Schools
11.2021 - Current
Summer School Coordinator Winthrop STEM Elementary
New London Public Schools
07.2021 - 08.2021
Coordinator of After-School Program at Winthrop
New London Public Schools
08.2020 - 11.2021
Customer Service Desk Clerk
Lowe's
05.2014 - Current
ESL Tutor
New London Public Schools
02.2010 - 11.2021
Real Estate Agent
Personal Business
03.2001 - 09.2006
Bachelor of Arts - Law
Universidad Latina De America