Jersi Mianowski
Ft Mitchell ,KY
Summary
Passionate and detail-oriented customer service professional with years of experience. Trained in and successfully execute conflict resolution. Eager to build customer loyalty, applying interpersonal and good communication skills. Excellent time management, problem-solving, and leadership abilities.
Overview
6
6
years of professional experience
Work History
Financial Associate
Fidelity Investments
10.2021 - Current
- Facilitated new hire training for the TEM space as a SME ( Subject Matter Expert)
- POC for sending out daily stats.
- Peer guide support during onboarding.
- Presenting trainings and workshops for Representatives.
- Up skill to Multivendor for Tax Exempt.
- Tax Exempt Representative 6/22-Current
- Defined Contribution Representative 11/21-6/22
CSR
Checksmart
09.2020 - 07.2021
- Used expert sales and service abilities to consistently achieve sales and referral goals
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Processed cash register transactions by inputting product costs and giving back change
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Trained and developed new team members on customer service initiatives and operational procedures
- Excelling in typing and navigating a computer
Assistant Manager
Kroger
01.2020 - 07.2020
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Attended store walkthroughs with management team and followed-up on directives and recommendations.
Teller
Huntington National Bank
07.2018 - 10.2019
- Updated customer accounts with new balance, payment, and transfer information
- Used expert sales and service abilities to consistently achieve sales and referral goals
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Contributed to bank's successful referral program and used applicable technology and programs to effectively show results
- Followed company and regulatory policies to protect customer and bank assets
- Handled diverse customer needs to develop and retain loyal relationships
- Smoothly opened, closed and updated accounts and savings plans for customers
- Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit
- Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud.
Education
High School Diploma - undefined
Boone County Highschool
Florence, KYundefined
Northern Kentucky University
Newport, KYSkills
- Team Leadership
- Communication skills
- Presenting and coaching skills
- Efficient and Detail-Oriented
- Strong work ethic
- Computer efficient
Timeline
Financial Associate
Fidelity Investments
10.2021 - Current
CSR
Checksmart
09.2020 - 07.2021
Assistant Manager
Kroger
01.2020 - 07.2020
Teller
Huntington National Bank
07.2018 - 10.2019
High School Diploma - undefined
Boone County Highschool
undefined
Northern Kentucky University
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