Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jerson Melara

Los Angeles,CA

Summary

Dynamic team leader with extensive experience at Whole Food Market, excelling in customer service and problem-solving. Proven track record in driving sales and enhancing performance metrics through effective coaching and team building. Committed to fostering a positive work environment while ensuring safety compliance and operational excellence.

Overview

10
10
years of professional experience

Work History

Team Leader

Whole Food Market
Los Angeles, CA
12.2023 - Current
  • Be a leader who leads by example.
  • Create a positive environment in the department.
  • Have a great relationship with the team members.
  • Great communication with the leadership above me.
  • High standard established within team for department setup during mornings and nights.
  • Collaborate with team schedules to fulfill team members' needs.
  • Work with merchandising maps on Excel to communicate with the team about any sales changes.
  • Responsible for monthly inventory management.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Collaborate with other leaders from other departments on cross-merchandising around the store.
  • Drive sales by having the department always fully stocked.
  • Analyze reports to identify strategies for enhancing department unit growth.
  • Work side by side with any team members who are looking to grow in the company.
  • Develop my associates by treating them like leaders, so they can move on to the next step.
  • Seeking to improve metrics daily.
  • Strong communication with the order writer when it comes to purchasing.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Always seeking to learn new assignments that will take me to the next level.
  • Positive attitude when it comes to customers.
  • Ensured customers felt welcomed and satisfied during shopping experience in department.

Associate Team Leader

Whole Food Market
Long Beach, Culver City, Brentwood, CA
01.2022 - 12.2023
  • Participated in the grand opening of a new store.
  • Strong relationship with team leader
  • Effective communication with the team.
  • Assigned tasks to individual team members based on their strengths and abilities.
  • Positive interactions with customers.
  • Responsible for team scheduling.
  • Maintained accurate records of employee attendance, leave requests.
  • Great communication with the leaders above me.
  • Collaborate closely with the department's Order Writer to enhance sales performance.
  • Ensured team rotates product among promos and runners to maintain optimal quality for customers.
  • Participated in recruitment process by conducting interviews with potential candidates.
  • Ensured compliance with company policies and procedures by all team members.
  • Revised merchandising maps to notify team of any sales changes.
  • Aligned with my team leader's vision.
  • Managed monthly inventory assessments
  • Assisted in resolving customer issues, complaints, or queries promptly.
  • Implemented global merchandising standards to boost sales
  • Create detailed game plans in preparation for forthcoming events or holidays.
  • Analyze reports and develop effective strategies to boost metrics that are lacking.
  • Seeking to improve my leadership skills for the next step.

Order Writer

Whole Food Market
Pasadena, CA
10.2020 - 01.2022
  • Inventory of all products purchased for department.
  • Communication with the Produce leadership on any sales changes or merchandising ideas.
  • Create engaging holiday displays to elevate shopping experience
  • Run a report with leadership on metrics that need to be improved.
  • Make a daily budget to avoid over-purchasing.
  • Monitored orders to ensure accuracy, timeliness, and completeness.
  • Identifying shrink reports to capture accurate spoilage amounts
  • Produced signage for all merchandise displayed on sales floor.
  • Monthly inventory of product on sales floor and back room.
  • Interact with team members regarding any new products arriving at the store.
  • Facilitated sales floor engagement to drive awareness of new products.
  • Identified potential food safety issues during inspections and reported them immediately.
  • Discarded expired or damaged produce items per company guidelines.

Team Member

Whole Food Market
Los Angeles, CA
10.2017 - 10.2020
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Collaborated with team members to achieve daily goals.
  • Provided customer service support to ensure satisfaction.
  • Identified opportunities for process improvements within the department.
  • Resolved customer issues promptly in a professional manner.
  • Greeted customers upon entering the store with friendly demeanor.
  • Maintained a clean and organized work area throughout shift.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Looked for ways to go above and beyond job requirements.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Consistently seeking feedback to identify advancement opportunities.
  • Assisted other stores during staffing shortages.
  • Organize produce efficiently and neatly.
  • Conduct training for produce.
  • Interacted positively with fellow team members.
  • Product understanding to assist clients.

Assistant Produce Manager

Jons Marketplace
Los Angeles, CA
06.2015 - 01.2017
  • Resolved customer complaints in a professional manner.
  • Participated in team meetings regarding goals and objectives for the department.
  • Analyzed sales data to identify trends and forecast future needs of products.
  • Created weekly schedules for staff members based on customer traffic patterns.
  • Ensured that departmental standards were met in regards to product freshness, presentation, safety and sanitation guidelines.
  • Provided training for new employees on proper handling of produce merchandise.
  • Developed and maintained relationships with vendors to ensure quality produce was available for customers.
  • Oversaw department operations during manager's absence on vacation.
  • Execute the unloading of the truck utilizing a forklift.
  • Provided coverage for other stores during the manager's absence on vacation.
  • Cultivated strong rapport with store manager.

Education

GED -

Belmont High School
Los Angeles, CA
06-2012

Skills

  • Team leadership
  • Customer service
  • Problem solving
  • Performance metrics
  • Safety compliance
  • Positive work environment
  • Overseeing daily activities
  • Team building
  • Attention to detail
  • Coaching

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Team Leader

Whole Food Market
12.2023 - Current

Associate Team Leader

Whole Food Market
01.2022 - 12.2023

Order Writer

Whole Food Market
10.2020 - 01.2022

Team Member

Whole Food Market
10.2017 - 10.2020

Assistant Produce Manager

Jons Marketplace
06.2015 - 01.2017

GED -

Belmont High School

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