Jerson Rios
Memphis ,TN
Summary
Results-driven onsite supervisor with strong team leadership and training skills. Known for implementing process improvements that enhance productivity and streamline operations. Committed to fostering collaboration and delivering exceptional customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Onsite Supervisor
Staffline Staffing
02.2024 - 08.2025
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained staff on operational procedures, enhancing team performance and productivity.
- Implemented process improvements, resulting in streamlined operations and reduced downtime.
- Coordinated logistics and scheduling, optimizing resource allocation for project completion.
- Facilitated communication between departments, improving collaboration and problem-solving efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Lead Technician
Aire Service Of Memphis
11.2022 - 02.2024
- Supervised daily operations and ensured adherence to safety protocols.
- Trained new technicians on equipment handling and maintenance procedures.
- Diagnosed technical issues and implemented effective solutions promptly.
- Developed and maintained inventory management systems for tools and parts.
- Collaborated with team members to optimize workflow efficiency and productivity.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored and enforced safety measures to mitigate hazards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Forklift Operator
Dayco Products
09.2020 - 10.2022
- Operated forklifts to transport materials within warehouse efficiently.
- Conducted daily equipment inspections to ensure safety compliance.
- Assisted in loading and unloading shipments, maintaining organization in storage areas.
- Collaborated with team members to streamline inventory processes and enhance workflow.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded and stacked materials by raising and lowering lifting devices.
Inventory Analyst
Golden Bolt
02.2020 - 07.2020
- Assessed stock levels to identify discrepancies and streamline inventory management processes.
- Supported inventory audits to ensure compliance with company standards and policies.
- Assisted in data entry for inventory tracking systems, improving accuracy of stock records.
- Learned inventory control software to maintain accurate records and assist with reporting needs.
- Collaborated with team members to optimize storage solutions and enhance space utilization.
- Monitored product expiration dates to reduce waste and improve inventory turnover rates.
Construction Worker
Rios Construction
05.2016 - 12.2019
- Maintained tools and equipment, ensuring operational readiness for daily tasks and minimizing downtime.
- Coordinated with team members to optimize workflow and enhance productivity on job sites.
- Assisted in training new workers on safety protocols and proper tool usage, fostering a safe work environment.
- Monitored project progress, addressing issues promptly to adhere to timelines and maintain quality standards.
- Led safety meetings, promoting awareness of hazards and reinforcing compliance with OSHA regulations across teams.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Assisted with successful, time-sensitive renovations of various structures.
- Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
Education
Hvac Degree - Technical College
Delta Technical College
Horn Lake, MS03-2022
High School Diploma -
Kingsbury High School
1270 N Graham St Memphis Tn, 3812205-2021
Skills
- Positive attitude
- Bilingual
- Teamwork and collaboration
- Customer service
- Multitasking
- Team leadership
- Adaptability and flexibility
- Training and development
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- Licensed [Job Title] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Languages
English
Native or Bilingual
Timeline
Onsite Supervisor
Staffline Staffing
02.2024 - 08.2025
Lead Technician
Aire Service Of Memphis
11.2022 - 02.2024
Forklift Operator
Dayco Products
09.2020 - 10.2022
Inventory Analyst
Golden Bolt
02.2020 - 07.2020
Construction Worker
Rios Construction
05.2016 - 12.2019
Hvac Degree - Technical College
Delta Technical College
High School Diploma -
Kingsbury High School