Jerson Vega
Agent Associate
New Britain,CT
Summary
Sales professional with strong track record in driving revenue growth and fostering client relationships. Skilled in negotiating deals, managing accounts, and implementing sales strategies. Known for effective team collaboration, adaptability to changing market conditions, and results-driven approach. Highly reliable with excellent communication and customer service skills.
Overview
16
16
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales Agent
Lincoln Heritage Life Insurance
08.2022 - Current
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- I exceeded sales targets through strategic outreach, relationship-building, and tailored insurance solutions based on thorough risk assessments. I strengthened client satisfaction and retention by maintaining clear communication, leveraging market analysis to identify new opportunities, and collaborating with underwriters and claims specialists to deliver comprehensive support.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Quality Assurance Specialist
Juniper Homecare
04.2024 - 11.2024
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- As a Quality Assurance Specialist, I ensured compliance with state and agency
standards through 60-day reports, home visits, and client calls. I monitored client
well-being, reported findings to state case managers, filed incident reports,
submitted Elderly Protective Services referrals when needed, and maintained
accurate, confidential documentation. - Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
Mail Carrier
United States Post Office
01.2020 - 03.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Handled mail and packages with care to prevent damage during delivery.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- I maintained organization in sorting and delivery, provided professional customer service, and adapted to route or schedule changes with flexibility. I prioritized safety, consistently upheld an accident-free record, and used handheld devices to track deliveries, update statuses, and report issues. Additionally, I collaborated with team members and supervisors to support efficient, reliable operations.
Warehouse Supervisor
Shoreline Packaging
02.2010 - 08.2020
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Operated warehouse material handling equipment correctly to move loads.
- Used warehouse management software to reconcile daily inventory.
- Supervised shipping and handling operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
Education
Associate of Science - Education
SUAGM Ana G Mendez
Yauco Puerto Rico05-2009
Skills
Paperwork processing,Strategy development,Product demonstrations,Customer assistance,Sales strategies,Client relations,Sales strategy development
Experienced professional with a strong background in leadership, logistics, and quality assurance Skilled in team supervision, workflow coordination, and regulatory compliance, with proven expertise in customer service, client relations, and confidential documentation management Adept at sales, negotiation, and client advising, with strengths in problem solving, conflict resolution, and staff development Highly adaptable in fast-paced environments and recognized for maintaining professionalism and ethical standards
Certification
Licensed Life, Accident, Health and HMO
Timeline
Licensed Life, Accident, Health and HMO
08-2025
Quality Assurance Specialist
Juniper Homecare
04.2024 - 11.2024
Sales Agent
Lincoln Heritage Life Insurance
08.2022 - Current
Mail Carrier
United States Post Office
01.2020 - 03.2023
Warehouse Supervisor
Shoreline Packaging
02.2010 - 08.2020
Associate of Science - Education
SUAGM Ana G Mendez
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