Jerson Lopez
Los Angeles,CA
Overview
11
11
years of professional experience
Work History
Supervisor of Operations
Jungle Boys
Los Angeles
06.2019 - Current
- Managed and motivated 60+ employees to be productive and engaged in work.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Set, enforced, and optimized internal policies to maintain steady workflow.
- Kept high average of performance evaluations.
Front Desk /Sales Representative
LA Fitness
West Los Angeles, CA
03.2016 - 06.2019
- Developed strong rapport with customers and created positive impression of business.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Answered customer questions about products and services, and promoted key items.
- Generated new leads through networking and attending industry events.
Sales Associate
Staples, The Office Supply Superstore
West Los Angeles
02.2013 - 03.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Associate of Arts - Graphic Design
Santa Monica College
Santa Monica, CASkills
- Client Service
- Customer Service
- Lead Generation
- Product and Service Knowledge
- Staff Evaluation
- Recruitment and Hiring
- Facilities Inspection
- Customer Needs Assessment
Additional Information
Missing the Banana OG dearly.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor of Operations
Jungle Boys
06.2019 - Current
Front Desk /Sales Representative
LA Fitness
03.2016 - 06.2019
Sales Associate
Staples, The Office Supply Superstore
02.2013 - 03.2016
Associate of Arts - Graphic Design
Santa Monica College