JERUEL JAY ACENA PICHAY

• Sorted incoming and outgoing mail for efficient distribution.
• Improved daily operations by organizing mail processing tasks.
• Enhanced delivery accuracy with meticulous sorting and labeling.
• Processed packages and letters, ensuring timely dispatch.
• Improved customer satisfaction by resolving delivery issues.
• Resolved customer complaints for improved service levels.
• Managed and organized documents for data entry tasks.
• Collected SIRVI and SIRVO information at various locations.
• Used computer software to store and retrieve data.
• Conduct IOCS, SIRVI AND SIRVO data entry processes.

• Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
• Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
• Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
• Reduced wait times for patients by implementing an efficient triage system for urgent cases.
• Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
• Improved patient satisfaction by streamlining appointment scheduling and implementing effective communication strategies.
• Coordinated with physicians to develop and implement care plans for patients, ensuring the delivery of high-quality medical services.
• Facilitated a positive work environment by fostering teamwork and collaboration among staff members.
• Led by example in providing compassionate patient care, setting high standard for team.
• Ensured high levels of cleanliness and safety in patient care areas, meeting all health and safety standards.
• Maintained strict compliance with healthcare regulations, ensuring all practices met state and federal guidelines.

• Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
• Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
• Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
• Planned and cased mail in sequence of delivery for designated route.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
• Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
• Operated vehicles and equipment to transport packages and mail pieces.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
• Observed traffic and safety regulations for safe transport and delivery of mail.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Contributed to clean and safe clinic environment by adhering to sanitation protocols.
• Performed EKGs and other diagnostic tests,
• contributing to accurate and timely diagnoses.

Obtained and documented patient medical history, vital signs and current complaints at intake. Measured patient pulse oximetry.