Jerusa Reynolds
Silver Spring,MD
Summary
High-energy Store Manager bringing extensive experience in retail settings. Well versed in leading high volume and tier one teams. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and effective at encouraging staff cooperation and productivity to exceed objectives. Fostered training development plans that have lead to a high success rate in internal team promotions. Strong communication skills and driving company initiatives. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
13
13
years of professional experience
Work History
Store Manager
Reformation
02.2023 - Current
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Completed point of sale opening and closing procedures.
- Reduced operational risks while organizing data to forecast performance trends.
Store Manager
Crate And Barrel
11.2021 - Current
- Tier One 14million Dollar Volume Location
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Developed new store location from ground up by hiring and training efficient team.
- Analyzed and interpreted store trends to facilitate planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
General Manger
Pottery Barn Kids
02.2021 - 06.2021
- Oversee daily business operations, according to company mission while developing and implementing growth strategies
- Hiring, high level talent to promote and improve revenue 10% to achieve sales bonus Q2.
- And further train and evaluate managers for productivity
- Analyzing accounting, formulating policies, to ensure positive guest services, through established improvement of administration processes.
Store Manager
Express Clothing
06.2021 - 10.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
ACM
Potterybarn Kids
01.2020 - 12.2020
- Recruiting, training, supervising and appraising team
- Maximizing profitability and setting/meeting sales targets, including motivating staff to work effectively, stay productive, thrill customers, and contribute to a harmonious workplace.
- Maintaining statistical and financial records
- Manage guest queries and complaints
- Articulate both short and long-term goals to ensure a company's longevity.
Assistant Store Leader
Kate Spade New York
02.2017 - 01.2020
- Multi Tiered Store Leader-Trained and onboarded new associates within varying locations. Including: Georgetown, Bethesda,Short Pump, Pentagon
- Merchandising Customer relations Staff development
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Evaluated employee performance and developed improvement plans
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making
- Organized schedules, workflow's and shift coverage to meet expected business demands
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Design Specialist
PotteryBarn, Million Dollar Club
10.2010 - 01.2017
- Achieved top sales in design services. Increasing stores sales volume 10%.
- Achieved bronze, silver and gold awards in design services
- Created and executed floor plans for commercial and residential properties
- Collaborate with visual leader to execute floor plans.
- Researched new design technology and tools to bolster professional skillset and drive quality deliverables
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints
- Presented design proposals to clients, effectively communicating the value of proposed solutions.
Education
North Park College and Theological Seminary
Liberty University
Lynchburg, VASome College (No Degree) - psychology
North Park University
Chicago, ILSkills
- Effective Time Management
- Customer Service /Guest Centric
- Highly organized and efficient
- Ability to Work Under Pressure
- Communication Skills
- Problem Anticipation and Resolution
- Adaptability
- Recruiting and Hiring
- Employee Training
- Sales Strategies
- Customer Needs Identification
- Payroll Management
- P&L Financial Statement Review
- Administrative Management
- Policy Development and Enforcement
- Work Planning and Prioritization
- Leading Staff Meetings
- Team Development
- Delegating Work
- Shrink Minimization
- Replenishment and Recovery
- Word Processing
- Logistics
- Visual Merchandising
- Revenue Growth
Timeline
Store Manager
Reformation
02.2023 - Current
Store Manager
Crate And Barrel
11.2021 - Current
Store Manager
Express Clothing
06.2021 - 10.2021
General Manger
Pottery Barn Kids
02.2021 - 06.2021
ACM
Potterybarn Kids
01.2020 - 12.2020
Assistant Store Leader
Kate Spade New York
02.2017 - 01.2020
Design Specialist
PotteryBarn, Million Dollar Club
10.2010 - 01.2017
North Park College and Theological Seminary
Liberty University
Some College (No Degree) - psychology
North Park University