Summary
Overview
Work History
Education
Skills
Timeline
Jerusa Reynolds

Jerusa Reynolds

Falls Church,NV

Summary

High-energy Store Manager bringing extensive experience in retail settings. Well versed in leading high volume and tier one teams. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and effective at encouraging staff cooperation and productivity to exceed objectives. Fostered training development plans that have lead to a high success rate in internal team promotions. Strong communication skills and driving company initiatives. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Overview

15
15
years of professional experience

Work History

Store Director

Mejuri
03.2024 - Current
  • Developed new store location from ground up by hiring and training efficient team.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Boosted revenue +7% to target for 2024 fiscal year.
  • Enhanced customer satisfaction by ensuring exceptional service, achieved 26% in conversion. Achieved award for highest conversion in company for 2024.
  • Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.

Store Director

Reformation
02.2023 - 01.2024
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
  • Oversaw store remodels and expansions to enhance the shopping experience for customers while maximizing retail space utilization.
  • Initiated the use of guest feedback surveys to identify areas for improvement and implement changes accordingly.

Store Manager

Crate And Barrel
11.2021 - 11.2023
  • Tier One 14million Dollar Volume Location
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Analyzed and interpreted store trends to facilitate planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

Store Manager

Express Clothing
06.2021 - 10.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

General Manger

Pottery Barn Kids
02.2021 - 06.2021
  • Oversee daily business operations, according to company mission while developing and implementing growth strategies
  • Hiring, high level talent to promote and improve revenue 10% to achieve sales bonus Q2.
  • And further train and evaluate managers for productivity
  • Analyzing accounting, formulating policies, to ensure positive guest services, through established improvement of administration processes.

ACM

Potterybarn Kids
01.2020 - 12.2020
  • Recruiting, training, supervising and appraising team
  • Maximizing profitability and setting/meeting sales targets, including motivating staff to work effectively, stay productive, thrill customers, and contribute to a harmonious workplace.
  • Maintaining statistical and financial records
  • Manage guest queries and complaints
  • Articulate both short and long-term goals to ensure a company's longevity.

Assistant Store Leader

Kate Spade New York
02.2017 - 01.2020
  • Multi Tiered Store Leader-Trained and onboarded new associates within varying locations. Including: Georgetown, Bethesda,Short Pump, Pentagon
  • Merchandising Customer relations Staff development
  • Collaborated with store manager to develop strategies for achieving sales and profit goals
  • Evaluated employee performance and developed improvement plans
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making
  • Organized schedules, workflow's and shift coverage to meet expected business demands
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.

Design Specialist

PotteryBarn, Million Dollar Club
10.2010 - 01.2017
  • Achieved top sales in design services. Increasing stores sales volume 10%.
  • Achieved bronze, silver and gold awards in design services
  • Created and executed floor plans for commercial and residential properties
  • Collaborate with visual leader to execute floor plans.
  • Researched new design technology and tools to bolster professional skillset and drive quality deliverables
  • Reviewed project requirements to plan workflows and evaluate client time and budget constraints

Education

North Park College and Theological Seminary, Chicago
High achievements and national award for community service.

Liberty University, Lynchburg, VA

psychology

North Park University, Chicago, IL
2003

Skills

  • Administrative Management
  • Regulatory development and compliance
  • Strong attention to detail
  • Leading Staff Meetings
  • Commitment to maintaining confidentiality and upholding professional standards
  • Highly organized with ability to prioritize tasks and meet deadlines
  • Ability to take initiative, troubleshoot basics issues and contribute to a positive office environment
  • Adaptability
  • Recruiting and Hiring
  • Staff onboarding and training
  • Excellent communication and interpersonal skills abilities, with a customer service needs mindset
  • P&L Financial Statement Review
  • Proficient in Microsoft Office Suite(Word,Excel,Outlook)
  • Familiarity in HR software systems (eg, ADP, Storeforce, Workforce)
  • Effective Time Management

Timeline

Store Director - Mejuri
03.2024 - Current
Store Director - Reformation
02.2023 - 01.2024
Store Manager - Crate And Barrel
11.2021 - 11.2023
Store Manager - Express Clothing
06.2021 - 10.2021
General Manger - Pottery Barn Kids
02.2021 - 06.2021
ACM - Potterybarn Kids
01.2020 - 12.2020
Assistant Store Leader - Kate Spade New York
02.2017 - 01.2020
Design Specialist - PotteryBarn, Million Dollar Club
10.2010 - 01.2017
North Park College and Theological Seminary - ,
Liberty University - ,
North Park University - , psychology

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Jerusa Reynolds