Jerusalem Ewing
Miami,FL
Summary
Driven and compassionate healthcare professional with extensive experience at Jackson Health System's Lynn Rehabilitation Center (Spine floor) and Pediatric Rehabilitation at Holtz, adept in patient care management and direct patient care. Excels in multitasking and verbal communication, quick learning, and significantly enhancing patient recovery processes. Demonstrated ability to maintain high customer satisfaction rates, leveraging skills in phlebotomy and care plan management to achieve optimal outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Associate 1
Jackson Health System, JMH, Lynn Rehabilitation
07.2023 - Current
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as drawing blood samples and collecting urine specimens for laboratory testing.
- Supported patient recovery by encouraging adherence to prescribed rehabilitation exercises and providing guidance on proper body mechanics during daily activities.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Maintained clean, safe, and well-organized patient environment.
Guest Service Representative
Target
10.2022 - 01.2023
- Assisted guests with purchase modifications, resolving any issues promptly and professionally.
- Answered phones with professionalism and directed calls appropriately.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Sales Associate
Forever 21
02.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
CCMA - Medical Assisting
10.2024
Cerification - Phlebotomy
07.2023
- Activities: Clinicals: July-Aug. 2024 at South Miami Hospital with the Pathology team
Certified Nursing Assistant - Nursing Assistance
04.2023
- Awarded for being top of my class
High School Diploma -
06.2020
- Extracurricular Activities: I played for a volleyball team and had a dance team team, self founded, I ran in and out of school
- African Heritage Club Member, Founder and President, Treasurer, and AHC Captain of dance team for 3 years
Skills
- Basic Life Support
- Multitasking ability
- Care Plan Management
- Direct Patient Care
- Verbal and written communication
- Patient Education
- Phlebotomy
- Documentation
- Chart updating
Certification
- CNA - Certified Nursing Assistant
- CPCT/A - Patient Care Technician/Assistant
- CPT - Certified Phlebotomist Technician
- BLS - Basic Life Support Certified
Timeline
Patient Care Associate 1 - Jackson Health System, JMH, Lynn Rehabilitation
07.2023 - Current
Guest Service Representative - Target
10.2022 - 01.2023
Sales Associate - Forever 21
02.2021 - 09.2021
Stepful - CCMA, Medical Assisting
Miami Dade College - Cerification, Phlebotomy
Miami Dade College - Certified Nursing Assistant, Nursing Assistance
Miami Palmetto Senior High School - High School Diploma,
- CNA - Certified Nursing Assistant
- CPCT/A - Patient Care Technician/Assistant
- CPT - Certified Phlebotomist Technician
- BLS - Basic Life Support Certified
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