Jerusalem Fantaye
Duluth,USA
Summary
Dynamic professional with extensive experience in customer service and payroll management at Shell Gas Station. Proven ability to analyze data and resolve discrepancies, ensuring accuracy in payroll processing. Recognized for exceptional organizational skills and a commitment to maintaining high standards in custodial services, contributing to a positive environment for all.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Custodial #2 and #1
Georgia Institute of Technology
Atlanta, USA
07.2013 - 11.2022
- Ensuring spaces are prepared for the next day by taking out trash, tidying furniture and dusting surfaces
- Assist with the setup of facilities for meetings, classrooms, conferences, events, etc.
- Clean, dust, and wipe furniture; sweep, mop, or vacuum floors; empty/clean wastebaskets and trash containers; empty and clean ash trays and cigarette urns; refill restroom dispensers.
- Documented findings on inspection reports and issued violation notices when necessary.
- Performed re-inspections to ensure that corrections have been made in accordance with the approved plans.
- Reviewed blueprints, plans, and drawings for new construction projects and alterations of existing structures.crate Monty calendar report TMA work daily base for Mangers.
Payroll Clerk and Customer Service
Shell Gas Station
Atlanta, USA
01.2007 - 01.2013
- Gathered, entered, and reviewed payroll data
- Prepared and submitted weekly reports of hours worked to supervisors for review
- Calculated deductions and salary, and provided final print to the account manager
- Researched and resolved discrepancies in pay and hours
- Developed, managed, and maintained payroll records
Custodial
Hartsfield-Jackson Atlanta International Airport
Atlanta, USA
01.2004 - 01.2005
- Clean, dust, and wipe furniture; sweep, mop, or vacuum floors; empty/clean wastebaskets and trash containers; empty and clean ash trays and cigarette urns; refill restroom dispensers.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Notified building managers about needed repairs to maintain public safety.
- Recycling materials whenever possible in accordance with company policy and local disposal regulations.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Ensured that all equipment was properly stored after use.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
Customer Service
Walmart
Chamblee, USA
- Managed incoming calls and customer service inquiries
- Identified and assisted customers according to their need
- Maintained a positive, empathetic and professional attitude toward customers at all times.
Education
High School Diploma -
Careeronline High School
Debre Zeit, Ethiopia High School Diploma06-2023
Associate of Arts - Georgian State Associate Degree Buisenssmangemnt
Georgia Institute of Technology
Smarthorizons Career Online Edcation Office ManageSkills
- Management skills
- Organizational skills
- Calculating numbers
- Clerical skills
- Outgoing personality
- Collecting data
- Analyzing data
- Processing data
- Payroll
- Inspection reporting
- Attention to detail
- Customer service
Certification
Basic Computer, 09/01/16, Georgia Institute of Technology
Linked Learning
Administrations professional Foundations 5/16/2025
Excel Essential Training Microsoft 365 8/22/2023
Outlook Efficient Email Management (2019) 10/15/2021
Human Resource understanding HR system's features and Benefits 20/23
Performance Management Georgia institute of Technology 20/24
Timeline
Custodial #2 and #1
Georgia Institute of Technology
07.2013 - 11.2022
Payroll Clerk and Customer Service
Shell Gas Station
01.2007 - 01.2013
Custodial
Hartsfield-Jackson Atlanta International Airport
01.2004 - 01.2005
Customer Service
Walmart
High School Diploma -
Careeronline High School
Associate of Arts - Georgian State Associate Degree Buisenssmangemnt
Georgia Institute of Technology
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