Jerusalem Johnson
Chandler
Summary
Dedicated to fostering a positive team environment. Reaching above the stars with a hand stretched down to bring others with up me. This is what being a true Team Leader is about.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
11
11
years of professional experience
Work History
Team Lead
IntouchCX
12.2022 - 04.2025
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Recognized and responded to students' individual needs and learning styles (Mentoring)
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Home Preservation Specialist
Wells Fargo
11.2016 - 11.2020
- Established relationships with key customers and homeowners to drive down the rate of foreclosures & provided resources for financial literacy
- Managed account pipelines to ensure accuracy and timeliness of payments
- Joined efforts with underwriters to gain needed documentation from homeowners in a time sensitive matter
Men's Designer Specialist
Dillard's
09.2014 - 07.2016
- Developed a style guide for the clothing displays that ensured consistent branding across all platforms
- Utilized customer engagement to create welcoming atmosphere for the ultimate shopping experience
- Collaborated with cross-functional teams to ensure designs met technical and business requirements
Education
High School -
Hamilton High School
06.2010
Pharmacy Technician - undefined
Arizona College
04.2021
CPR - undefined
Arizona College
04.2021
Audio Engineering - undefined
Chandler Gilbert Community College
06.2014
Skills
- Microsoft Office
- Ability to Multitask
- Effective Time Management
- Ability to Work Under Pressure
- Adaptability
- Leadership and Teamwork
- Microsoft PowerPoint
- Customer Service
- Work assignment delegation
- Performance monitoring
- Trend tracking
- Relationship building
- Risk management
- Operations management
Timeline
Team Lead
IntouchCX
12.2022 - 04.2025
Home Preservation Specialist
Wells Fargo
11.2016 - 11.2020
Men's Designer Specialist
Dillard's
09.2014 - 07.2016
Pharmacy Technician - undefined
Arizona College
CPR - undefined
Arizona College
Audio Engineering - undefined
Chandler Gilbert Community College
High School -
Hamilton High School
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