Jerusalem Phillips-McCrary
Yuba City,CA
Summary
Inside Sales Representative proficient in cold calling and digital lead generation. Works to build customer base and acquire new accounts. Resilient professional with strong communication skills and resourceful approach to problems.
Overview
3
3
years of professional experience
Work History
Senior Manager
F.Y.E.
12.2022 - 01.2023
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated hiring, firing, and promotions requests.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
Inside Sales Associate
Mosser Companies
07.2022 - 12.2022
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Researched and identified possible new accounts for sales development.
- Teamed with partners to close deals for sales development.
- Identified consumer interests and key market identifies for new accounts.
- Assisted with creating scripts and responses for consumer interaction.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Used CRM software to maintain detailed contact logs and account records.
- Answered customers' questions regarding products, prices, and availability.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Toured prospects with Section 8 vouchers along with assisting with move-ins.
Head Unload Associate/Receiving Associate
Home Depot
05.2021 - 08.2022
- Oversaw storeroom and receiving area for factory with up to 10 employees.
- Managed and supervised team of 10 in inventory and receiving activities.
- Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
- Coordinated intake of up to 3000 large shipments per day.
- Built professional relationships with key personnel within supplier organizations.
- Provided new item setup, merchandising and inventory control.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Shipping and Receiving Manager
Nelson Manufacturing
04.2022 - 06.2022
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Pulled, verified, and packaged items for shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Determined most cost-effective procedures and routes for shipments.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Worked with sales managers to drive and monitor sales prospecting.
- Oversaw evaluation and onboarding of new suppliers as appropriate to broaden client portfolio and mitigate risk.
- Oversaw marketing communications, advertising and events.
- Built commercial strategies with management to grow existing accounts, penetrate new customers and markets and launch new products.
Millwork Sales Specialist
Home Depot
09.2019 - 05.2021
- Moved bulk customer orders with safe operation of forklifts.
- Maintained accurate count of warehouse materials by documenting incoming and outgoing deliveries.
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
- Assisted customers in determining best-fit products and located desired items in lumber yard.
- Increased per-customer sales totals by recommending additional tools, supplies and lumber.
- Prepared invoices, processed payments and set up plans for remaining account balances.
- Received incoming lumber deliveries, sorted items and stored in correct racks by dimensions and quality.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Supported commercial customers in setting up accounts and finding consistent lumber supplies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
Education
Associate of Science - Civil Engineering
Yuba College
Marysville, CA06.2023
Skills
- Voice Over IP
- Industrial Engineering
- P&L Responsibility
- Cross-Functional Collaboration
- Operations Planning
- Managing Vendors
- Warehousing Functions
- Lead Generation
- Prospect Cultivation
- Revenue Forecasting
- Property Inspection
- Microsoft Office
Timeline
Senior Manager
F.Y.E.
12.2022 - 01.2023
Inside Sales Associate
Mosser Companies
07.2022 - 12.2022
Shipping and Receiving Manager
Nelson Manufacturing
04.2022 - 06.2022
Head Unload Associate/Receiving Associate
Home Depot
05.2021 - 08.2022
Millwork Sales Specialist
Home Depot
09.2019 - 05.2021
Associate of Science - Civil Engineering
Yuba College
Similar Profiles
Magdalina LiraMagdalina Lira
Key Holder at F.Y.E.Key Holder at F.Y.E.
Jason ColegroveJason Colegrove
Assistant Manager at F.Y.E.Assistant Manager at F.Y.E.
Jordynn BuchananJordynn Buchanan
Assistant Manager at F.Y.EAssistant Manager at F.Y.E
Suhaib TahirSuhaib Tahir
Lead Clerk at WinCo FoodsLead Clerk at WinCo Foods
Richard TaylorRichard Taylor
Class A CDL Driver at CAT TransportationClass A CDL Driver at CAT Transportation