Jerusalem Zerihun
Los Angeles,CA
Summary
Driven coordinator committed to achieving exceptional patient outcomes through patient-centered care. Incredibly talented in administrative tasks and case management. Hands-on experience working with mental health patients of all ages and backgrounds. Adept at developing and communicating customized plans and putting each patient at ease.
Overview
1
1
year of professional experience
Work History
Residential/Academic Coordinator
Adolescents Growth
Sherman Oak, CA
03.2023 - Current
- Coordinated the intake process for new clients, including receiving clients and making sure all documents are signed
- Monitored client's activities while at the facility and documented any changes in behavior or attitude on companies EMR system
- Developed individual service plans for each resident based on their unique needs and goals
- Organized and facilitated recreational and educational activities for residents
- Investigated and analyzed client complaints to identify and resolve issues
- Supported clients dealing with substance abuse, mental illness, and other concerns by delivering personalized support, guidance, and mentorship
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes
Mentor/Life Coach
Positive Presence Global
Remote
08.2022 - 08.2023
- Developed individual courses of coaching for each client by evaluating goals, mental health status, and practical conditions
- Identified roadblocks and devised plans to overcome them by creating detailed action plans
- Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients
- Completed detailed documentation of sessions, client notes, and recommendations
- Regularly communicated and collaborated with other coaches and senior staff regularly
- Evaluated overall effectiveness of services provided through surveys or interviews with clients
After School Instructor
Cochran MS
Los Angeles, CA
- Modeled and taught basic and advanced social skills, conflict management techniques, and study approaches to students
- Conducted assessments to identify student strengths and weaknesses in various subject areas.
- Adapted instructional strategies based on individual student needs or interests.
- Met with students to clarify and review subject-specific concepts and problems
- Organized small group activities to engage students in collaborative learning experiences.
- Maintained up-to-date records of student documents and progress
- Attended training sessions, enhancing practices and techniques.
Education
B.A. in Psychology -
University of California, Los Angeles (UCLA)
Skills
- Records/Document Management
- Spreadsheet Management
- Microsoft Office
- EMR Software
- Appointment Setting
- Calendar Management
- Research Methods/Data Collection
- Project Aide/Assistant
- Case Management
- Behavior Modification Techniques
- Patient Advocacy
- Cultural Sensitivity
Languages
Spanish
Professional
Volunteer Work
Social Media Marketing Intern for Prosper App
Remote — Feb 2022-Jun 2023
- Coordinated with other departments on cross-functional projects related to content creation or promotion
- Created, edited, and published engaging mental health content for multiple platforms including website, social media, email campaigns, and blogs
- Researched industry trends and topics relevant to target audience needs
- Collaborated with the developmental team to resolve usability issues and improve app functionality
Clinic Intern/Community Committee Rep. for Harm Reduction Los Angeles Clinic
Los Angeles, California — Aug 2021-Jan 2023
- Engaged in community outreach and program development to identify and support participant needs
- Facilitated and attended meetings with clinic members and collaborators to discuss project objectives and progress
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
- Created spreadsheets using Microsoft Excel to track project-specific logs and other data related to participant services
Research Assistant at University of California, Los Angeles
Los Angeles, California — Aug 2021-Jan 2023
- Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for improvement
- Employed scientific methods to promote the quality of collected data and documented any divergence
- Communicated and administered procedures to participants and debriefed them
- Entered data into spreadsheets, documents, and databases with a high accuracy rate and as specified by the study protocol
References
References available upon request.
Timeline
Residential/Academic Coordinator
Adolescents Growth
03.2023 - Current
Mentor/Life Coach
Positive Presence Global
08.2022 - 08.2023
After School Instructor
Cochran MS
B.A. in Psychology -
University of California, Los Angeles (UCLA)