Jerusha Maxwell
Oklahoma City,OK
Summary
Achieved high levels of customer satisfaction through effective conflict resolution and communication. Cultivated strong relationships with clients, resulting in improved service experiences. Delivered tailored assistance to address customer needs and enhance overall satisfaction.
Utilized resourcefulness to address complex customer inquiries and deliver exceptional support in high-pressure situations.
Utilized problem-solving skills to provide personalized assistance, fostering strong customer relationships and ensuring a positive service experience.
Achieved high levels of customer satisfaction by effectively managing support inquiries. Fostered teamwork to meet and exceed business goals. Resolved escalated issues, enhancing customer loyalty and retention.
Achieved high customer satisfaction ratings through effective communication and problem-solving. Cultivated strong client relationships that contributed to business expansion. Drove team success by promoting a positive and motivated service culture.
Demonstrated unwavering commitment to ethical standards and customer trust, ensuring dependable service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SNYQ3
Oklahoma City, Oklahoma
01.2021 - 06.2025
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed customer accounts using CRM software to ensure accurate record-keeping.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Handled escalated issues by employing conflict resolution techniques and empathy.
- Maintained knowledge of product offerings to assist customers effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Engineer
ATC Drivetrain
Oklahoma City, Oklahoma
05.2015 - 12.2020
- Designed and implemented engineering solutions for drivetrain systems.
- Collaborated with cross-functional teams to troubleshoot technical issues.
- Conducted tests and evaluations on new drivetrain components for performance.
- Participated in team meetings to discuss project progress updates.
- Mentored junior engineers in best practices and technical skills.
- Developed technical documentation for engineering projects and processes.
- Documented all engineering activities according to established procedures.
- Performed testing to determine functionality or optimization.
Teacher's Assistant
Mother Care Home Daycare
Oklahoma City, OK
08.2010 - 03.2015
- Assisted teachers in preparing instructional materials and classroom activities.
- Supported student learning by providing individualized attention and guidance.
- Collaborated with educators to develop effective teaching strategies and lesson plans.
- Monitored student progress, providing feedback to enhance learning outcomes.
- Organized and maintained classroom resources for optimal accessibility and efficiency.
- Facilitated communication between students, parents, and teachers regarding academic performance.
- Implemented behavior management strategies to promote a positive learning environment.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Oklahoma City, OK07.2014
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Payment processing
Client relations
Professional telephone demeanor
Call center operations
Microsoft outlook
Scheduling
Follow-up skills
Call management
Paperwork processing
Product knowledge
Appointment scheduling
Order processing
Team development
Microsoft Office Suite
Microsoft PowerPoint
Administrative support
Data collection
Customer relationship management (CRM)
Prioritization
Staff training
De-escalation techniques
Technical support
Quality control
Live chat support
Filing
Certification
- Transmission certification
- Forklift operator
Timeline
Customer Service Representative
SNYQ3
01.2021 - 06.2025
Engineer
ATC Drivetrain
05.2015 - 12.2020
Teacher's Assistant
Mother Care Home Daycare
08.2010 - 03.2015
Bachelor of Science - Criminal Justice
University of Phoenix